If you're organised, calm under pressure, and motivated by work that makes a genuine difference, this is a role where your admin skills directly support people and communities. Our Client is looking for a dedicated team member to provide efficient administrative support-helping keep people on probation and victims properly supported through accurate, timely processes.
What you'll be doing:
- Setting up and maintaining accurate people-on-probation and victim information on approved databases
- Supporting referrals and improving relationships between offender management, victims, interventions, service providers and external agencies
- Preparing, maintaining and collating case records, files and management information to required standards
- Receiving and distributing information and communications via telephone, paper and email
- Providing cover for reception and handling telephone enquiries efficiently
- Acting as a single point of contact within the unit for specialist area work as required
- Making practical arrangements for the implementation of the Sentence Plan (appointments, directions, etc.)
- Supporting enforcement administration when needed, including issuing travel-related vouchers/warrants and keeping appropriate records
- Organising equipment, materials and facilities for case-related activity, and reporting faulty items for repair/replacement
- Supporting meetings as required (agenda, notes/minutes and action points)
- Carrying out safeguarding children duties in line with statutory responsibilities and agency policies
- Working to Health and Safety policies, including undertaking equipment tests where required
What you'll bring:
- Ability to use databases and strong keyboard/IT skills, including Word and basic Excel
- Confident written and verbal communication skills to liaise with a wide range of individuals
- Strong attention to detail to keep records accurate and up to date within specified timescales
- Ability to work on your own initiative, with a steady, reliable approach
- Confidence and empathy when dealing with people who may be in crisis, distressed, or display inappropriate/aggressive behaviour-seeking the right support in line with office procedures
- A commitment to equality and inclusion, and an understanding of how it applies to day-to-day work
- A pro-social mindset-reinforcing positive behaviour and attitudes, and challenging anti-social behaviour and attitudes
Additional information:
- This role may involve some out-of-hours work.
- You'll handle sensitive and confidential information, so discretion and adherence to policy are essential.
- All candidates are subject to security and identity checks, along with client vetting prior to taking up post.
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Admin Officer in Liverpool employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
