At a Glance
- Tasks: Handle customer queries and process claims with professionalism and accuracy.
- Company: Join a supportive team in a dynamic environment in Lisburn.
- Benefits: Initial training provided, potential for remote work, and career development opportunities.
- Other info: Fast-paced role with flexibility and the chance to grow your career.
- Why this job: Make a difference by helping customers navigate their claims and providing excellent service.
- Qualifications: Five GCSEs including Maths and English, plus strong IT and communication skills.
The predicted salary is between 18900 - 23100 £ per year.
Main Duties include
Telephony & Processing Role.
Answer Finance Support incoming calls between 9am - 4pm.
Answer enquiries, take customers through queries and online claim forms via NI Direct.
Use IT systems, guidance and lesligation to complete end to end claims process and make accurate decisions.
Take customers through claim forms on NI Direct as required.
Provide excellent customer service, demonstrating professionalism and showing courtesy to callers.
Escalate calls from vulnerable callers and appointees/representatives per guidance.
Escalate complaints per guidance.
Take appropriate action on Unacceptable Customer Behaviour.
Demonstrate flexibility, meeting customer demand in a fast paced environment.
Initial training office based with the potential to work from home following successful completion of training.
List is not exhaustive and any other duties as requested by line management.
Essential Criteria applicants must have
- ( Proof of certs required )
- five GCSE/GCE passes (at A, B or C) with Maths and English.
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- Proven ability to use own initiative.
Admin Officer - Lisburn (ASAP START) employer: Allscreens Nationwide Ltd
As an Admin Officer in Lisburn, you will join a supportive and dynamic team dedicated to providing exceptional customer service. Our company fosters a collaborative work culture that values employee growth, offering training opportunities and the flexibility to work from home after initial training. With a focus on professionalism and courtesy, we ensure our employees are equipped to handle diverse customer needs in a fast-paced environment, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Officer - Lisburn (ASAP START)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admin Officer - Lisburn (ASAP START)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
