At a Glance
- Tasks: Support probation teams by managing case files and ensuring efficient processes.
- Company: Join the Probation Service, dedicated to public safety and rehabilitation.
- Benefits: Starting salary of £24,645 with annual pay progression and professional development opportunities.
- Other info: Dynamic work environment with various settings including courts and prisons.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Looking for empathetic, organised individuals with strong communication skills.
The predicted salary is between 24645 - 24645 £ per year.
Please note: Reception cover may be required at times. Case Administrators play a vital support role in probation teams, helping to keep the public safe and giving people the chance to turn their lives around. We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £24,645 (Pro-rata for Part-time roles). The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows. New entrants are expected to join on the minimum of the pay band.
Overview of the job: This is an administrative job within the Probation Service. For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment.
You must have the right to work in the UK and Civil Service. In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa. If you apply to be a case administrator and you have not held a Skilled Worker visa prior to 22 July 2025, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes.
By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you’ll be part of a supportive team that thrives on sharing knowledge and expertise. Successful applicants may be based in a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need.
To apply to this role you will be required to complete a short application form and detail responses to Civil Service Behaviours and Experience based questions. As part of this application, you will also be required to sit the Civil Service Judgement test (CSJT). The CSJT is a two-part test which looks at your ability to make decisions in relation to specific civil service behaviours. If you are successful in passing both the CSJT and application sift process you will be invited to interview.
Case Administrators are required to work within a variety of settings. There may be opportunities for positions within Probation Delivery Units (PDU), Courts, Prisons, etc. depending on business requirements. These posts will be based in PDUs across the region and the following Probation Service functions:
- Accredited Programmes, Structured Interventions & Attendance Centres
- Community Integration and Contracts
- Contracts
- Courts
- Integrated Offender Management
- Performance & Quality
- Personality Disorder Projects
- Prisons
- Public Protection (Custody)
- Public Protection (Community)
- The Homeless Prevention Taskforce
- Unpaid Work (community payback)
As a case administrator, you’ll ensure all processes run efficiently, systems are maintained properly, and probation information is collated and prepared for case files. You’ll use your strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.
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