At a Glance
- Tasks: Assist library users, manage queries, and support community learning activities.
- Company: Join a public sector client dedicated to community engagement in Belfast.
- Benefits: Earn £13.63 per hour, with higher rates for Saturday work.
- Other info: Flexible part-time hours with opportunities to work independently.
- Why this job: Gain valuable experience in a vibrant community-focused environment.
- Qualifications: 5 GCSEs including English and Maths; experience in public service preferred.
The predicted salary is between 13.63 - 13.63 £ per hour.
We are currently seeking a temporary, ongoing part-time Library Assistant for our public sector client based in Belfast Library. This is a fantastic opportunity to gain experience in a community-focused environment.
Working Pattern
- Week 1
- Monday: No hours
- Tuesday: 9:00 - 17:30
- Wednesday: No hours
- Thursday: No hours
- Friday: 9:00 - 17:30
- Saturday: 10:00 - 16:30
- Week 2
- Monday: No hours
- Tuesday: No hours
- Thursday: No hours
- Friday: 9:00 - 17:30
- Saturday: No hours
- Week 3
- Monday: No hours
- Tuesday: 9:00 - 17:30
- Wednesday: No hours
- Thursday: 9:00 - 17:00
- Friday: 9:00 - 17:30
- Saturday: No hours
- Week 4
- Monday: No hours
- Tuesday: No hours
- Thursday: No hours
- Friday: 9:00 - 17:30
- Saturday: No hours
Rate of Pay
£13.63 per hour & Saturday rate £20.45 per hour
Duties Include
- Handling client queries using print and electronic resources
- Registering clients and explaining library services
- Enforcing library rules and regulations
- Delivering services that support learning, leisure, and cultural needs of the local community
- Conducting rhythm & rhyme & storyboard with primary school children
Requirements
- 5 GCSEs including English Language and Maths (Grade C or equivalent)
- Minimum 1 year's experience in a face-to-face public service role
- Experience working with young children and elderly people
- Proficient in using ICT to access and manage information
- Must hold an Enhanced AccessNI clearance (Child's Barring List)
- Experience working in a team environment
Additional Info
The successful candidate may be required to work alone. This role is offered through The Recruitment Co, a corporate member of the Recruitment and Employers Confederation, operating as an Employment Business for the recruitment of temporary vacancies.
Library Assistant - Belfast employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant - Belfast
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Allscreens Nationwide Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Allscreens Nationwide Ltd and let us see your personality shine through!
We think you need these skills to ace Library Assistant - Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Allscreens Nationwide Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Allscreens Nationwide Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Allscreens Nationwide Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Allscreens Nationwide Ltd will surely appreciate.
