Children’s Community Clinical Support Worker | Lancashire Teaching Hospitals NHS Foundation Trust in Leyland

Join Our Team as a Children’s Community Clinical Support Worker! We’re seeking a motivated, creative, and passionate individual to join our Community and Neurodevelopmental Paediatrics (CNP) Team. This rewarding role offers the chance to work alongside a dynamic and diverse team, with peer support from Ashley, our Community Clinic Facilitator, who plays a vital role in community services.

Your Role: As a Children’s Community Clinical Support Worker, you’ll ensure children, young people, and families attending our community clinics have a positive, supportive experience. You’ll contribute to exceptional care and enhanced patient outcomes, working with a team that consistently goes above and beyond.

What We’re Looking For:

• Experience working with children and families.
• Adaptability to changing priorities.
• Innovation and a passion for making a difference.
• A team-oriented mindset and commitment to caring.
• Experience in administrative work.

Key Takeaways:

• Are you passionate about supporting Children and Young People (CYP) in accessing health services?
• Do you have transferable skills and the ability to connect with CYP of all ages?
• Are you ready for a dynamic, ever-changing role?

If you’re ready to make a meaningful impact and help shape positive experiences for children and families, we’d love to hear from you. Enthusiasm to support our teams in delivering high-quality services is a must for this role. You will also need to demonstrate excellent communication and interpersonal skills, with the ability to be adaptable, reliable, and approachable.

Core components of this role are:

• To assist the CNP Team by providing a high-quality clinic facilitator service within the outpatient setting, ensuring the smooth running of outpatient clinics, meeting the needs of children and their families, and liaising with appropriate staff.
• To obtain CYP’s growth measurements and observations to aid in clinical decision‑making.
• The post holder will work independently without direct supervision.
• To develop and maintain strong management and organisational skills.
• To monitor and ensure patient satisfaction, being proactive in managing any issues that arise.
• Able to pick up admin duties and ability to make appointments with families.

You will have the opportunity to be involved in exciting service transformation plans, enhancing the environment alongside your core role expectations, working closely with the Community Paediatricians. We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns. You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path. You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

The department has just been awarded Gold on their latest Star Accreditation Visit and nominated for a Health Academy Award as an area of excellent learning.

Key Responsibilities:

• Assist the Community Neurodevelopmental Paediatric Team by providing high-quality clinic facilitation services within the Children’s community outpatient setting, ensuring the smooth running of outpatient clinics and meeting the needs of children and their families. This includes liaising with appropriate staff to ensure seamless service delivery.
• Obtain children’s growth measurements and relevant observations to support clinical decision‑making.
• Work independently without direct supervision from qualified staff, while maintaining the ability to elevate any concerns as needed.
• Develop and maintain strong management, organisational, and time‑management skills.
• Act as a patient advocate, ensuring privacy, dignity, and confidentiality are upheld throughout the care process.
• Monitor and ensure patient satisfaction, proactively addressing and managing any issues that arise.
• Able to deal with any admin queries and book appointments with families.

Essential qualification requirements are GCSE's Grade C or Above in English and Maths. All overseas qualifications must be proved comparable to UK standards through ENIC.