At a Glance
- Tasks: Provide a high-quality switchboard service, handling calls and emergencies with care.
- Company: Join the University Hospitals of Leicester NHS Trust, a compassionate and inclusive workplace.
- Benefits: Gain valuable experience in healthcare, with opportunities for training and development.
- Other info: Flexible hours, including bank holidays, with a focus on teamwork and support.
- Why this job: Be the first point of contact, making a real difference in patients' experiences.
- Qualifications: Excellent communication skills and a friendly telephone manner are essential.
The predicted salary is between 37035 - 45265 £ per year.
To provide a comprehensive, high quality switchboard service to patients, staff and members of the public on behalf of the Trust. To operate a telephone switchboard and associated communication systems as required. To observe and respond to monitors/alarms within an agreed scope of responsibility and carry out stringent documented procedures in the event of an emergency situation, while providing a polite and courteous telephone manner when receiving and re-directing calls.
The successful candidates will need to be well-organised with excellent interpersonal skills. You will be the first point of contact for all our Patients and Visitors who contact us via the phone. It is essential that you have excellent communication skills and a good telephone manner.
To provide a comprehensive service for receiving and initiating calls from external and internal sources, be competent in operating an AC-Win PC Based Console or similar system. Efficient processing of telephone calls received via the switchboard consoles and other extensions within the switchboard area.
- Operation of internal bleep/pager and mobile telephone systems.
- Providing a welcoming service for routine enquiries and assistance to staff users and the general public, ensuring appropriate assistance is provided.
- Carrying out all emergency procedures relating to any hospital incidents, fire alerts, security/police response and any other emergencies that may arise, while working within job role following Trust policies and procedures.
- On Call Service: To contact staff as required by the trust in accordance with the hospitals procedures, maintaining records and contact procedures as may be required.
- Testing Emergency Telephones, Fire bleeps and Cardiac Arrest bleeps ensuring all relevant documentation are accurately completed.
- Fault Reporting: Issue and record replacement of telephone handsets when extension faults occur.
- To arrange for the exchange of bleeps when medical staff change disciplines and record details within relevant documentation.
- Deal with incoming fax messages for departments within the Trust, documenting its time of arrival, time of notification and collection.
- To inform the Supervisors/Senior telephonist of changes required to the operator directory in order to keep it accurate and up to date.
- To provide cover for annual leave/absences and sickness where and when required (sometimes at short notice) to ensure that the switchboards are manned at all times.
- Bank and Public Holidays: To provide cover when required to provide a constant service.
- Carrying out administration duties when required, such as training and supporting starters.
Switchboard Operator | University Hospitals of Leicester NHS Trust employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Operator | University Hospitals of Leicester NHS Trust
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Switchboard Operator | University Hospitals of Leicester NHS Trust
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
