At a Glance
- Tasks: Provide technical support and guidance to customers regarding powered access machines.
- Company: Join the UK's leading powered access rental provider with a focus on safety and innovation.
- Benefits: Competitive salary, 25 days holiday, healthcare, life assurance, and retail discounts.
- Other info: Work in a diverse and inclusive team with excellent career growth opportunities.
- Why this job: Make a real difference by solving problems and helping customers in a dynamic environment.
- Qualifications: Mechanical engineering knowledge and strong problem-solving skills required.
The predicted salary is between 27000 - 33000 £ per year.
Powered Access Customer Support Engineer
Check these questions out! If you say yes to one or more of them, then this could be the role for you!
Are you a Powered Access Engineer and want to use your technical and engineering knowledge in a warmer environment?
Are you someone who works in the automotive, fleet, construction plant or other engineering related industry within a technical helpline, customer service, administrative role and you fancy a change?
Do you know a bit about engineering and think that you might be able to provide advice and guidance to customers and colleagues?
Based from Cosby depot, we are looking for Technical Support Coordinator to join us.
In this role you will be part of a small Technical team who take calls from our internal and external customers acting as a first response to any queries regarding our machines.
As a Technical Support Coordinator, you’ll love to help and resolve problems as you’ll deal with a variety of people on the phone during the day covering a variety of issues.
They might need some guidance and support using one of our machines or there might be a technical issue with the machine - whatever the query, you will be responsible for providing helpful advice and guidance in a positive manner ensuring that the problem is resolved efficiently.
This role is based at our Cosby, Leicestershire depot and the hours are Monday – Friday 8am - 5.30pm.
In reward we can offer a competitive salary, 25 days holiday + bank holidays, Westfield healthcare, Life assurance at x2 contractual salary, auto enrolment pension and access to retail discounts through our Lifestyle portal.
About you: -
- Based commutable to our office, with possible occasional visits to depot network and service providers.
- Demonstrable mechanical engineering knowledge (motor/fleet/automotive industry, powered access, construction).
- Demonstrable problem solving skills and an ability to find solutions under pressure.
- Credible communicator, oral and written, with an empathetic approach to customer service.
- Competent IT skills – MS Excel and Outlook with the ability to learn and operate internal systems.
Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.
At Nationwide Platforms, your safety is absolutely our priority.
Our award winning Blue Sky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry.
Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the Sky Sentry™ control and monitoring system.
At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace.
We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry.
Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment
#J-18808-Ljbffr
Powered Access Customer Support Engineer in Leicester employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Powered Access Customer Support Engineer in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Powered Access Customer Support Engineer in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
