At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage switchboard operations.
- Company: Join the University Hospitals of Leicester NHS Trust, a leader in healthcare.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Flexible 24/7 shifts with a focus on continuous improvement.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 37035 - 45265 £ per year.
University Hospitals of Leicester NHS Trust is seeking a Customer Service Centre and Switchboard Team Leader to deliver a high-quality service to patients, staff and the public.
You will lead the customer service and switchboard teams, oversee day-to-day operations and ensure timely response to enquiries.
You will manage 24/7 rostering, identify training needs, provide ongoing support to advisors, maintain staff records and ensure adherence to Trust policies while driving service improvements.
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