At a Glance
- Tasks: Lead a dynamic operations team and drive process improvements in a fast-paced financial environment.
- Company: Join a growing financial services organisation based in Leeds/Wetherby.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: We value diversity and welcome applications from all qualified candidates.
- Why this job: Make a real impact by enhancing operational excellence and customer satisfaction.
- Qualifications: Experience in operations management within financial services and strong leadership skills.
The predicted salary is between 40500 - 49500 £ per year.
We are looking for an experienced and driven Operations Manager to join a growing financial services organisation based in Leeds/Wetherby.
This is an excellent opportunity for a proactive leader who thrives in a fast-paced, regulated environment and is passionate about delivering operational excellence, improving processes, and leading high-performing teams.
As Operations Manager, you will oversee day-to-day operational activities, ensuring efficient service delivery, regulatory compliance, and continuous improvement across the business.
Key Responsibilities
- Lead and develop the operations team, fostering a high-performance culture.
- Manage daily operational processes to ensure service standards and KPIs are consistently achieved.
- Identify and implement process improvements to enhance efficiency and customer outcomes.
- Monitor operational performance, producing management information and reports for senior stakeholders.
- Ensure compliance with FCA regulations, internal policies, and risk management procedures.
- Collaborate with departments including Compliance, Finance, Customer Services, and IT to deliver business objectives.
- Manage operational risks, escalating issues where appropriate and implementing corrective actions.
- Support business change initiatives, including system implementations and process transformation projects.
- Oversee resource planning and workforce management to meet business demands.
- Drive a culture of continuous improvement and exceptional customer service.
About You
- Previous experience in an Operations Manager or Senior Operations role within financial services.
- Strong knowledge of working within a regulated environment (FCA experience desirable).
- Proven experience leading and developing teams.
- Excellent organisational and project management skills.
- Strong analytical and problem-solving abilities.
- Experience improving operational processes and delivering change.
- Outstanding communication and stakeholder management skills.
- Proficiency in Microsoft Office, particularly Excel, with experience using operational reporting tools.
we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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