Lead Service Transition Manager in Leeds

Are you passionate about delivering seamless digital transitions from project delivery into live service? Can you lead complex service transitions while balancing user needs, risk and operational readiness? Do you have the expertise to bring together projects, suppliers and service teams to deliver successful outcomes? If so, we'd love to hear from you!

This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability.

Lead transitions. Enable services. Deliver confidence. Help the Department for Transport successfully introduce new and improved digital services by ensuring they are operationally ready, sustainable and designed to deliver value from day one.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday.
• Flexible working options where we encourage a great work-life balance.

Join the Department for Transport's Digital, Information and Security Directorate and play a vital role in ensuring new and enhanced digital services are successfully introduced into live operation. As a Lead Service Transition Manager, you will coordinate the people, processes and activities needed to deliver smooth, effective and sustainable service transitions.

Working within the Essentials Service Line, you'll lead service transition activities across a range of projects and programmes, collaborating with suppliers, operational teams and stakeholders to ensure services are fully prepared for live use. You'll oversee transition planning, manage risks and dependencies, and help ensure services meet operational, technical and business requirements before go-live.

You will lead and be supported by a team to undertake the different aspects required of the role. You'll work across multidisciplinary teams to improve service readiness, support change and release activities, bring FinOps best practice and champion best practice in service management.

The world does not stop at readiness; ongoing provide leadership to the digital experience and adoption of services, supporting the customer base and managing both internal and external teams via Supplier Management and Service Level Management.

Using your leadership and stakeholder engagement skills, you'll help create a consistent and effective approach to service transition while driving continuous improvement across the service lifecycle.

This is an excellent opportunity for an experienced service management professional who enjoys leading complex change, building relationships and delivering positive outcomes for users and the wider organisation driving service and quality improvement.

Your responsibilities will include, but aren't limited to:

• Planning and coordinating resources to ensure that services are effectively transitioned into service operations.
• Being responsible for the coordination activities across projects, suppliers and service teams.
• Manage the flow of change into the production estate, ensuring suitable diligence and preparation have been performed.
• Lead the customer experience, helping to identify service improvement opportunities and aid the digital adoption of services and tools to help extract the value from investment.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process.