At a Glance
- Tasks: Lead the delivery of top-notch facilities management services in a vibrant office environment.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Enjoy a supportive culture, career growth, and a chance to make a real impact.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional development.
- Why this job: Be the go-to person for creating a positive workplace experience for everyone.
- Qualifications: Experience in facilities management and strong customer service skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking a Facilities Manager to take full responsibility for the delivery of integrated facilities management services within a leased office space. This role will act as the on-site lead, ensuring a high-quality, professional workplace environment across two floors within a shared, multi-tenanted building.
Key Responsibilities
- Oversee the efficient delivery of integrated FM services, including maintenance, cleaning, waste, catering/vending, reception, and helpdesk coordination.
- Manage service delivery within a multi-tenanted building, ensuring effective collaboration with landlord representatives and occupiers.
- Monitor and drive performance against SLAs, KPIs, and contractual standards to ensure continuous improvement.
- Act as the on-site lead for stakeholders, building strong and visible relationships.
- Ensure all customer requests, feedback, and complaints are logged, managed, and resolved in a timely manner.
- Maintain full compliance with health & safety legislation and company policies, promoting a strong safety culture.
- Lead, manage, and develop on-site teams and service partners, including recruitment, performance management, and engagement.
- Manage site budgets, control costs, identify efficiencies, and support financial reporting and account performance.
Professional and Personal Competencies/Qualifications
- Background in Soft Services, Front of House (FOH), or workplace environments.
- Energetic and proactive approach, with a strong willingness to take initiative.
- Comfortable working in customer-facing roles and building positive relationships with a wide range of stakeholders.
- Confident delivering high levels of customer service in fast-paced, people-focused environments.
- Professional, approachable, and committed to creating a positive customer experience.
- Strong stakeholder management and communication skills.
- Strong organisational and problem-solving skills.
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.
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