At a Glance
- Tasks: Lead the complaints team and manage complex complaints with various stakeholders.
- Company: Join Leeds Teaching Hospital NHS Trust, dedicated to excellent patient care.
- Benefits: Develop leadership skills while making a positive impact on patient experiences.
- Other info: Opportunity for career growth within a well-established team.
- Why this job: Be part of a supportive team that values collaboration and service improvement.
- Qualifications: Strong communication skills, empathy, and resilience in challenging situations.
The predicted salary is between 37288 - 45574 £ per year.
The Complaints service is looking for a motivated individual, with excellent management and leadership skills to lead the complaints team in the operational delivery of the complaints service within the organisation. The role involves co-ordinating high risk, complex and contentious complaints, and liaising with a wide range of internal and external stakeholders, including NHS providers and the PHSO. The post holder will be the Trust’s expert source of practical and theoretical knowledge on complaints regulations and procedure, and will work closely with the CSU teams to promote learning from complaints. The post holder will support CSUs and senior management teams with complaints service issues, strategy and service improvements to ensure performance is optimal across the Trust and provide assurance reports using the analysis of complex data where performance is not optimal that actions are in place to mitigate this.
The complaints team sits within the wider Patient Experience Team and is part of the Chief Nurse Clinical Specialty Unit. The team consists of a Deputy Complaints Manager, 2 Case Managers and 5 case handlers and report direct to a Lead nurse and Head of Patient Experience. This opportunity will enable you to develop your leadership and management skills whilst also raising the profile of the complaints team and supporting service improvements through shared partnerships and collaborative working. The team is well established and is dedicated to ensuring that complainants have a positive experience using our service.
You must have well-developed communication skills, be empathetic, objective, and able to work within established systems and processes, as well as demonstrating flexibility to changing NHS and departmental requirements. The successful candidate will be confident with the use of multiple IT systems. You will need to work well under challenging conditions. Emotional robustness, maturity and resilience are essential due to the demanding and often upsetting work that the role is exposed to.
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. We reserve the right to close this advert early if we receive a high number of suitable applications.
Complaints Service Manager in Leeds employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Complaints Service Manager in Leeds
✨Get Involved with Local Health Initiatives
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We think you need these skills to ace Complaints Service Manager in Leeds
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
