At a Glance
- Tasks: Support and maintain critical ICT systems, ensuring smooth operations for the Council.
- Company: Join a dedicated team in Falkirk focused on technology and collaboration.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
- Why this job: Be the backbone of essential services and make a real difference in your community.
- Qualifications: Degree-level education and extensive IT experience required.
The predicted salary is between 31500 - 38500 £ per year.
An exciting opportunity has arisen for an ICT Support Engineer within Infrastructure, Collaboration & Technology based in the Foundry, Falkirk.
Core Systems Enterprise Network & Cyber Security
Our Core Systems arm manages the servers and key computer systems the Council depends on every day. Think of us as the caretakers who keep all the important machinery running in the background - updating things, fixing problems quickly, and ensuring systems stay healthy.
Key Responsibilities
- Support the hardware and platforms that host Council systems. We look after all the physical servers and cloud platforms that Council applications run on, making sure they have enough power, storage, and resources to work properly.
- Support and administer the email system. Email is one of the Council’s most critical tools, and it requires specialist care. We manage the servers, security, and day-to-day operation of the email platform, so that messages reach the right people safely.
- Back up Council data. We take regular copies of all server and important cloud data, so if something goes wrong - like accidental deletion or system failure - we can restore information quickly.
- Provide specialist support for applications that need extra attention. Some services rely on complex or bespoke systems. We help maintain these, troubleshoot issues, and work with suppliers when needed.
- Identity Management. We manage digital identities (user accounts), ensuring individuals can securely access the systems, applications, and services required for their role, while maintaining appropriate access controls and permissions.
- Support the central servers that manage printers and multi-function devices. Printing relies on central systems too. We look after the servers that keep printers, scanners, and copiers working across the Council.
You should ideally be educated to a degree level, with extensive IT experience. You will have highly developed communication skills and experience in customer and supplier management.
For further information, please contact Andrew Hulett on 01324 501534.
Support Engineer - FLK14487 in Larbert employer: Allscreens Nationwide Ltd
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We think you need these skills to ace Support Engineer - FLK14487 in Larbert
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allscreens Nationwide Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
