Ward Administrator | Mersey and West Lancashire Teaching Hospitals NHS Trust
Company:
Company: St Helens and Knowsley Teaching Hospitals NHS Trust
Location:Whiston and St Helens Hospitals
Hours:Monday to Friday 37.5 hours
We are looking to recruit an enthusiastic and motivatedFloatingWard Administratorto join our team. This is a key front-facing role, providing high-quality administrative support to help ensure the smooth day-to-day running on a variety of busy clinical wards within our hospitals.
You will be the first point of contact for patients, relatives, and visitors, ensuring a professional and welcoming service at all times.
Interview date to be confirmed.
The JD & PS are under AfC review and are submit to change.
Please note the advert may close early due to sufficient applications being received.
Main Duties
- Meet and greet patients and visitors to the ward
- Answer telephone queries and liaise with patients and relatives
- Book and request patient appointments and discharge arrangements
- Maintain accurate patient records and ensure data quality compliance
- Return and manage case notes and ward documentation
- Ensure ward activity and appointments are recorded correctly
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
About You
You will:
- Have good IT and administrative skills, including experience of using patient systems or similar
- Demonstrate excellent communication and customer service skills
- Be organised, reliable, and able to prioritise workload effectively
- Work well as part of a multidisciplinary team and use your own initiative
Previous NHS or clerical experience is desirable but not essential.
Why Join Us?
This is a great opportunity to play a vital role in supporting patient care within a busy ward environment, working as part of a supportive and professional team.
This advert closes on Wednesday 2 Sep 2026
St Helens and Knowsley Teaching Hospitals NHS Trust
St Helens and Knowsley Teaching Hospitals NHS Trust
St Helens and Knowsley Teaching Hospitals NHS Trust
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Ward Administrator | Mersey and West Lancashire Teaching Hospitals NHS Trust in Knowsley employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
