At a Glance
- Tasks: Be the go-to person for customers, keeping them updated and ensuring smooth service operations.
- Company: Join a family-run dealership that values teamwork and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, 30 days leave, and employee discounts.
- Other info: Manufacturer training and clear career progression opportunities await you!
- Why this job: Make a real difference in customer experiences while developing your career in the automotive industry.
- Qualifications: Customer service skills and a full UK driving licence are essential.
The predicted salary is between 31500 - 38500 £ per year.
Service Advisor role for a busy dealership, working within a customer-focused aftersales department and acting as the key link between customers, the workshop and parts teams.
This is a great opportunity for someone who enjoys delivering a professional service, keeping customers updated and supporting an efficient service operation.
Must have the right to work in the UK and a full UK driving licence.
- Job type: Permanent / full-time role
- Working Hours: Monday to Friday, 8am - 6pm, Saturday mornings on a rota
- Competitive salary package with bonus / OTE opportunity
- 30 days annual leave including bank holidays, increasing with length of service
- Additional day off to celebrate your birthday
- Contributory pension scheme and life assurance
- 24/7 Employee Assistance Programme for confidential support
- Employee discounts on vehicles, MOTs, parts and servicing
- Manufacturer-accredited training and clear career progression opportunities
- Ongoing support, coaching and development within a family-run business
- Previous experience in a Service Advisor, Aftersales Advisor or customer-facing automotive role would be advantageous
- Strong customer service skills with the confidence to build rapport and communicate clearly with customers
- Excellent administration, organisation and time management skills, with good attention to detail
- Able to work well as part of a team and liaise effectively with workshop, parts and wider dealership colleagues
- Flexible and proactive approach, with the ability to manage bookings, customer updates, invoicing and service paperwork in a busy environment
- Welcome customers and provide a professional, helpful service throughout their vehicle visit.
- Book service and repair work, prepare job records and ensure all customer and vehicle information is recorded accurately.
- Track vehicle progress through the workshop and keep customers informed with clear updates.
- Work closely with technicians, workshop colleagues and the parts department to support smooth daily operations.
- Explain required work, timescales and costs to customers in a clear and professional manner.
- Support the aftersales team with administration, invoicing, service bookings and related paperwork.
- Promote additional relevant services where appropriate while maintaining high standards of customer satisfaction.
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Service Advisor in Kingswood employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
