Resident Liaison Officer - Kingston Upon Thames
Location: KT2
Contract: Permanent
Sector: Social Housing / Planned Maintenance
At the
Net Zero Careers Accelerator (NZCA), we connect jobseekers with fully funded training and employment opportunities that support the UK's transition to a greener economy. Working alongside employers across construction, retrofit, renewable energy and sustainability, we help candidates access rewarding careers that make a real environmental impact.
We are recruiting a
Resident Liaison Officer to support residents throughout planned maintenance and refurbishment works in the KT2 area.
The successful candidate will help ensure residents receive a high standard of customer service while working closely with operational teams to minimise disruption and resolve issues quickly.
Key Responsibilities
- Act as the main point of contact for residents throughout planned works.
- Provide residents with clear information about works and programme timescales.
- Arrange access to properties and coordinate appointments.
- Carry out resident visits and maintain regular communication.
- Respond to queries, concerns and complaints.
- Liaise with Site Managers and subcontractors to resolve resident issues.
- Maintain accurate resident records and update relevant systems.
- Identify vulnerable residents and additional support requirements.
- Support resident meetings and engagement activities.
- Assist with community and social value initiatives.
- Ensure resident concerns are investigated and resolved within appropriate timescales.
- Maintain high standards of customer care throughout the project.
- Experience in resident liaison, customer service, housing, construction or a related role.
- Excellent communication and interpersonal skills.
- Ability to deal confidently with residents and resolve issues.
- Strong organisation and administration skills.
- Full UK driving licence.
- Social housing experience.
- Planned maintenance or refurbishment experience.
- Experience working within occupied properties.
- Construction or retrofit experience.
- Experience supporting vulnerable residents.
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Resident Liaison Officer - Kingston Upon Thames employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
