At a Glance
- Tasks: Assist customers with vehicle repairs and provide top-notch service in a busy dealership.
- Company: Reputable car dealership in Kidlington, Oxfordshire, known for its professional environment.
- Benefits: Up to £30,000 salary, performance bonuses, 25 days holiday, and staff discounts.
- Other info: Monday to Friday hours with no weekends and opportunities for manufacturer training.
- Why this job: Join a respected automotive business and grow your career in a dynamic setting.
- Qualifications: Customer service experience preferred; passion for cars is a must!
The predicted salary is between 30000 - 30000 £ per year.
Our client, a reputable franchise-approved car dealership based in Kidlington, Oxfordshire, is seeking a Vehicle Aftersales Advisor to join their busy Service Department. This is an excellent opportunity for a motivated individual to develop within a respected automotive business.
Salary and Benefits:
- Salary up to £30,000 per annum, dependent on experience
- Performance-related quarterly CSI bonus of £1,000 and £25 per service plan sold
- 25 days annual holiday plus eight bank holidays
- Manufacturer-approved training programmes
- Workplace pension scheme with enhanced employer contributions
- Access to Perkbox platform with hundreds of discounts
- Staff discounts on new and used vehicle purchases, servicing, and repairs
- Paid day off on your birthday and to attend family or celebratory events
- Cycle to work bike purchase scheme via salary exchange
- Monday to Friday working hours, 8:00am to 6:00pm, with no weekends
Duties of an Aftersales Advisor:
- Greet customers in the Service Department and book their vehicles in for repairs
- Liaise with the workshop to chase work in progress and ensure timely delivery
- Advise and influence customers on minor technical issues, delivering a first-class service
- Upsell additional products and services where appropriate
- Keep customers informed regarding vehicle repair progress
- Take payments for completed work and ensure customer satisfaction
- Build and maintain strong relationships with customers and manufacturers
- Support the dealership’s objectives and targets related to aftersales services
Requirements of an Aftersales Advisor:
- Prior or current experience as an Aftersales Advisor is desirable but not essential
- Strong customer service background from hospitality or retail sectors will be considered
- Excellent communication and organisational skills
- IT proficiency, ideally with experience using Kerridge Dealer Management System (non-essential)
- Knowledge of automotive warranty procedures and liaising with manufacturers regarding warranty work (advantageous but non-essential)
- Valid UK driving licence with minimal points
- Genuine passion for automotive brands and delivering high-quality customer service
If you are eager to join a professional dealership environment and develop your career as a Vehicle Aftersales Advisor, this is an exceptional opportunity.
Aftersales Advisor in Kidlington employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
