At a Glance
- Tasks: Be the friendly face for customers, managing service bookings and ensuring satisfaction.
- Company: Join a reputable family-run dealership with over 20 years of success.
- Benefits: Earn up to £30,000 plus bonuses, with ongoing training and career progression.
- Other info: Enjoy a supportive team environment with clear pathways for advancement.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 30600 - 37400 £ per year.
Our client, a reputable family-run main dealer in Kettering, Northampton, with over 20 years of success in the motor trade, is seeking a professional and customer-focused Service Advisor to join their friendly team. This role offers the opportunity to work within a well-established dealership known for transparency, trust, and exceptional customer care.
Benefits of a Service Advisor:
- Competitive basic salary up to £30,000, depending on experience
- OTE of £35,000+ achievable through performance
- Working hours: Monday to Friday, 8:00am - 5:30pm, with 1 in 4 Saturdays mornings
- Supportive, family-oriented working environment
- Ongoing training and development opportunities
- Clear pathways for career progression
Duties of a Service Advisor:
- Serve as the first point of contact for all service customers, ensuring a warm and professional welcome
- Efficiently handle customer enquiries via telephone and face-to-face interactions
- Book vehicles for service, MOT, or repairs with precise recording of all required information
- Liaise with workshop teams to provide updates on vehicle progress
- Clearly explain maintenance work, additional repairs, costs, and timescales to customers
- Proactively upsell products and services, including service plans, warranties, and accessories
- Process invoices, payments, and warranty documentation accurately
- Manage aftersales administration, including warranty claims and follow-up calls
- Maintain high standards of customer satisfaction and foster customer retention
- Ensure smooth customer journey from initial contact through to vehicle collection
Requirements of a Service Advisor:
- Previous experience as a Service Advisor or in a similar customer service role within the motor trade
- Excellent communication and interpersonal skills
- Ability to work efficiently under pressure in a busy environment
- Strong organisational skills with attention to detail and IT literacy
- Proactive attitude with a focus on upselling and achieving targets
If you are an experienced Service Advisor seeking a role within a dealership group that values its employees and offers genuine career growth, we would be keen to hear from you.
Service Advisor in Kettering employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
