At a Glance
- Tasks: Lead on complex IT issues and enhance our tech infrastructure.
- Company: Join the East of England Co-op's innovative Technology Team.
- Benefits: Competitive pay, 20% store discount, 25 days holiday, and flexible working.
- Other info: Flexible shift patterns to accommodate your commitments.
- Why this job: Make a real impact while developing your IT skills in a supportive environment.
- Qualifications: Experience in 2nd/3rd line IT support and strong technical skills required.
The predicted salary is between 38250 - 46750 £ per year.
Are you an experienced technical expert ready to take the lead on complex IT issues?
We’re looking for a skilled
3rd Line Analyst to join our Technology Team at the East of England Co-op.
In this key role, you’ll act as the final escalation point for advanced technical incidents, ensuring our systems remain secure, stable, and high performing.
From diagnosing critical issues to implementing new technologies, you’ll play a major part in strengthening our IT infrastructure and supporting colleagues across the business.
Based at our Wherstead Park office, with hybrid working available, you’ll work collaboratively with Service Desk, 2nd Line teams, and project stakeholders to keep our technology running smoothly and efficiently.
If you're analytical, solutions-focused, and passionate about delivering excellent IT service, we’d love to hear from you.
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
- What you’ll be doing
- Serve as the technical escalation point for complex IT incidents and system issues.
- Conduct advanced troubleshooting, root cause analysis, and implement long-term fixes.
- Design, maintain, and optimise key IT systems including servers, SANs, networks, communication and security infrastructure.
- Monitor system performance proactively, identifying opportunities to enhance reliability and resilience.
- Support wider IT projects with specialist technical expertise on new technologies and solutions.
- Collaborate with Service Desk and 2nd Line Analysts to share knowledge and strengthen team capability.
- Ensure SLA compliance and timely resolution of escalated tickets.
- Develop and maintain accurate technical documentation, processes, and troubleshooting guides.
- Stay up to date with emerging technologies and industry best practices.
- The person we are looking for
- Proven experience supporting IT at a 2nd/3rd line level.
- Strong technical expertise in infrastructure, servers, networking, and security.
- Solid understanding of cyber security principles and best practices.
- Excellent problem-solving skills with the ability to diagnose complex technical issues.
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
- Flexibility to support out-of-hours (any time day or night) incidents on a 4-week rota basis.
- Knowledge of Saa S, hosting, or cloud computing.
- Experience with scripting tools such as Power Shell, SQL, Linux or command-line interfaces.
- Full clean driving licence.
Perks of the job
At the East of England Co-op, we strive to be the best place to work.
We invest in our colleagues to help them to progress in their careers and achieve their full potential.
How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 25 days holiday (plus bank holiday entitlement) which increases with service
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Stream®
- Access to Cycle To Work, Rental Deposit Scheme, and Smart Tech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment.
We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
- Enhanced on statutory terms, subject to service criteria.
- #J-18808-Ljbffr
Third Line Analyst in Ipswich employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Third Line Analyst in Ipswich
✨Join the IT Consultancy Buzz
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Allscreens Nationwide Ltd!
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Let's not forget to apply directly through the Allscreens Nationwide Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Third Line Analyst in Ipswich
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Allscreens Nationwide Ltd.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allscreens Nationwide Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
