At a Glance
- Tasks: Lead and manage a team delivering essential advice services to the community.
- Company: Join a respected organisation dedicated to providing quality advice and support.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement and community impact.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for helping others.
The predicted salary is between 29700 - 36300 £ per year.
We are looking for an experienced enthusiastic and well-organised person to join our Management Team to lead and manage the Core Advice Service.
To manage and co-ordinate a team of advice supervisors, paid staff and volunteers delivering Generalist Advice services to the public.
Ensure that resources are allocated each day to cover multiple delivery channels (face to face, telephone, digital) in line with demand and skills available.
To manage a team of Advice and Quality Supervisors so that advisers (volunteer or paid) are supported and coached in line with business, advice and quality standards, and that daily advice sessions are managed with ownership, agility and diligence.
To be accountable for the upholding of Quality of Advice Standards across the business; supporting the designated Advice and Quality Supervisor to uphold the identification, recording and execution of remedial actions needed.
To manage an active programme of volunteer recruitment, based on the identification of any resource gaps or specific skills needed to maintain service delivery levels.
To develop and refine the advice services (and supporting processes) delivered by Citizens Advice Ipswich, in line with changing client demand, technological opportunities or any changes implemented through the national Citizens Advice Network.
To produce high-quality Management Information and Reporting around service demand, trends, insights and channel profiling, including development of a monthly Dashboard.
To be responsible for the management, reporting and running of the Generalist Advice Training Programme - based on national Citizens Advice guidance and delivered through a structured framework which supports progression towards Generalist 'signoff' and the identification of ongoing training needs or knowledge gaps.
To work with Team Seniors and Business Support teams to facilitate training related administration, learning related recording, assessments and reviews.
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Advice Services Manager in Ipswich employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Services Manager in Ipswich
✨Join HR Networks
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Allscreens Nationwide Ltd.
We think you need these skills to ace Advice Services Manager in Ipswich
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Allscreens Nationwide Ltd. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Allscreens Nationwide Ltd and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Allscreens Nationwide Ltd. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Allscreens Nationwide Ltd's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Allscreens Nationwide Ltd.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
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A full-time HR role at Allscreens Nationwide Ltd will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Allscreens Nationwide Ltd and how you would contribute to adapting HR strategies.
