At a Glance
- Tasks: Shape and deliver engaging communications for over 8,000 colleagues transforming digital services.
- Company: Join DWP, the UK's largest government department with a focus on digital transformation.
- Benefits: Competitive pay, generous holidays, flexible hours, and a fantastic pension scheme.
- Other info: Hybrid working model with excellent career progression and a diverse, inclusive culture.
- Why this job: Make a real impact by connecting people with our vision through innovative communication.
- Qualifications: Experience in leading complex communications campaigns and creating engaging content.
The predicted salary is between 57704 - 70528 £ per year.
Pay up to £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
We are looking for a Digital Engagement Manager to join the Digital and Transformation Group in DWP. As part of the UK's largest government department, you'll help shape and deliver communications that support over 8,000 colleagues across DTG as they transform digital services for more than 22 million customers.
As a Digital Engagement Manager, you'll:
- Shape compelling communications, identify and share impactful stories, and deliver engagement campaigns that connect people with our vision and priorities.
- Work with a wide range of stakeholders to turn complex information into clear, accessible and actionable communications.
- Create innovative content across a range of channels including intranet platforms, newsletters, emails, presentations, infographics and video.
- Use insight, evidence and colleague feedback to ensure communications are timely, relevant and effective.
- Champion accessibility, best practice and continuous improvement in internal communications and engagement.
What skills, knowledge and experience will you need?
- Experience of planning, leading, delivering and evaluating complex communications campaigns, working collaboratively across teams and stakeholders.
- Proven ability to produce clear, accessible and engaging written content, demonstrating strong drafting skills.
- Experience in using feedback, data and user insight to inform decision making and refine campaign plans.
- Proven proficiency in using digital tools and Microsoft 365 applications such as Teams, SharePoint, Planner and related platforms.
- Demonstrable commitment to continuous professional development and sharing best practice with others.
Location: You’ll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £44,447.
Pension: You’ll get a brilliant civil service pension with employer contributions worth 28.97%.
Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies.
- Time off volunteering and charitable giving.
- Bring your authentic self to work with 'I Can Be Me in DWP'.
- Discounts and savings on shopping, fun days out and more.
- Interest-free loans to buy a bike or a season ticket.
- Sports and social activities.
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
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