At a Glance
- Tasks: Provide 2nd line IT support and assist with exciting tech projects.
- Company: Join a well-established Managed Service Provider with a supportive team culture.
- Benefits: Earn up to £36,500, enjoy 31 days holiday, and access training opportunities.
- Other info: Enjoy a friendly office with countryside views and flexible working conditions.
- Why this job: Grow your IT skills while making a real impact in a collaborative environment.
- Qualifications: Minimum 2 years MSP experience and strong knowledge of Microsoft 365 and networking.
The predicted salary is between 36000 - 44000 £ per year.
Our client is a well-established Managed Service Provider (MSP) supporting small and medium-sized businesses across West and North Yorkshire.
They pride themselves on delivering reliable, secure IT services and building strong client relationships through excellent customer service.
This is an excellent opportunity for a skilled IT professional to join a supportive and collaborative team.
The role is primarily 2nd-line support, with responsibility for escalated tickets, advanced troubleshooting, and project assistance.
Flexibility is important, as the successful candidate will also answer phones and handle 1st line calls when required.
Over time, the role offers clear opportunities to develop 3rd line skills and take on more complex technical responsibilities.
Key Responsibilities
Client Support
- Answer support calls and provide 1st-line help as needed.
- Take ownership of 2nd line tickets and escalations.
- Provide remote and on-site support to a variety of clients.
- Build strong, trust-based client relationships.
Technical Expertise
- Administer and support Microsoft 365, including user management, migrations, Intune, Entra, and Defender.
- Troubleshoot and maintain Windows Server environments, including Active Directory, DNS, and Group Policy.
- Support and maintain network infrastructure, including VLANs, firewalls, Meraki, and Ubiquiti devices.
- Ensure reliable backup and disaster recovery solutions are in place.
Projects and Growth
- Assist with IT projects, including migrations, Share Point implementations, and infrastructure upgrades.
- Document fixes, processes, and best practices for the knowledge base.
- Mentor Apprentices and Junior Technicians, supporting their professional development.
- Progress towards 3rd line responsibilities as skills develop.
Skills and Experience
- Minimum 2 years of MSP experience.
- Strong knowledge of Microsoft 365, Windows Server, and networking.
- Experience with PSA and RMM tools, including Halo PSA and Datto RMM.
- Microsoft or Comp TIA certifications (A+, Network+, Security+, etc.).
- Full UK driving licence.
- Knowledge of Azure, Meraki, and Ubiquiti devices.
Personal Attributes
- Proactive and adaptable with a strong client focus.
- Excellent communication skills, able to explain technical issues clearly.
- Well organised with the ability to manage multiple priorities.
- A collaborative team player willing to contribute wherever needed.
Why Apply?
This is more than just a job. It is an opportunity to join a supportive team where contributions are valued and professional growth is encouraged.
Benefits Include
- Salary up to £36,500 depending on experience.
- Clear progression path to 3rd-line responsibilities.
- 31 days holiday, including bank holidays, with 2 extra days after 2 years.
- Training, certification support, and development opportunities.
- Bonus schemes and access to modern productivity tools, including Chat GPT Pro.
- A friendly and supportive working environment with no corporate bureaucracy.
- Fully air-conditioned offices with countryside views and free parking.
- Working Conditions
This is an office-based role with occasional on-site client visits, typically 1 - 2 times per week.
Some out-of-hours work may be required for tasks that cannot be completed during business hours.
Hours: Monday to Friday; 8:00am - 4:30pm and 9:00am - 5:30pm, on alternating weeks.
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2nd Line IT Support Technician in Ilkley employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Technician in Ilkley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Allscreens Nationwide Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Allscreens Nationwide Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Allscreens Nationwide Ltd!
✨Direct Apply to Allscreens Nationwide Ltd
Let's not forget to apply directly through the Allscreens Nationwide Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Technician in Ilkley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Allscreens Nationwide Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allscreens Nationwide Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
