Revenues Officer
Company: Erewash Borough Council Salary: £28,142 - £30,024 Hours: Full-time Location: Ilkeston, DE7 5RP Working pattern: Hybrid - 3 days remote Job type: Permanent Posting date: 24 Aug 2026 Closing date: 7 Sept 2026
Summary
Make a Difference in Your Community
Are you looking for a rewarding career where your work directly supports local services and the community? Do you enjoy problem-solving, working with people, and making a real impact?
We're looking for a motivated, customer-focused Revenues Officer to join our friendly and supportive Revenues and Benefits team. This is an exciting opportunity to develop your expertise in local taxation while helping residents and businesses manage their Council Tax and Business Rates accounts.
No two days are the same. You'll be at the heart of our revenue collection service, working with customers, applying legislation, resolving complex queries, and helping ensure vital income is collected to fund local services across the borough.
What You'll Be Doing
- Managing Billing and Collection
- Administering Council Tax and Business Rates accounts accurately and efficiently.
- Setting up new accounts, processing changes, and issuing bills and notices.
- Supporting Customers
- Providing professional advice and guidance by phone, email, and face-to-face.
- Helping customers understand their accounts and resolving enquiries with empathy and confidence.
- Managing recovery action for unpaid accounts in line with legislation and council policies.
- Negotiating realistic payment arrangements with customers.
- Liaising with enforcement agents and other external partners to maximise collection rates.
- Maintaining Accurate Records
- Ensuring information is accurate, up to date, and recorded correctly across systems.
- Applying Legislation and Policy
- Interpreting and applying relevant legislation, policies, and procedures consistently and fairly.
- Working as Part of a Team
- Collaborating with colleagues and external partners to deliver excellent outcomes for our residents and businesses.
Why Join Erewash Borough Council?
- Generous annual leave package – 29 days annual leave (rising to 33 days after 5 years’ continuous service) plus 8 bank holidays a year.
- Free workplace car parking within the Borough
- Opportunities for training, learning and continuous professional development
- Family friendly flexible and hybrid working policies available.
- Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions.
- Discounted leisure membership with the Fit for Work scheme
- Access to an employee benefits discount and salary sacrifice scheme.
- Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Revenues Officer in Ilkeston employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
