At a Glance
- Tasks: Lead a team delivering critical ICT solutions for emergency services.
- Company: Essex County Fire & Rescue Service, dedicated to saving lives.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Join a dynamic team with opportunities for professional growth.
- Why this job: Make a real difference in public safety through innovative technology.
- Qualifications: Experience in ICT service management and leadership skills required.
The predicted salary is between 56968 - 61550 £ per year.
The Information Communications and Technology (ICT) team at Essex County Fire and Rescue deliver services that support operational staff saving and improving lives 24 hours a day. Our next ICT Technical Services Manager will lead our team of technical analysts delivering and managing the critical ICT solutions and platforms that our Service relies on.
What You Will Be Working On
As an experienced leader of third line ICT service teams, you will enable and develop our range of specialists across key technical disciplines, such as applications, networks, cloud infrastructure and cyber security. The dynamic environment we manage includes all desktop and infrastructure services, computer aided dispatch and integrated communication control systems in our Fire Control room, mobilising equipment on stations and in fire appliances, along with corporate and back office systems that keep our Service running effectively.
Our digital transformation has taken us from on-premise solutions to cloud data centre and SaaS/PaaS. Alongside delivering modern ICT, we facilitate integrations and data transfer across our critical environments via cloud data lakes.
You will own ITIL practices such as change enablement and problem management, as well as being a key participant in many other vital practices including major incident management. Your experience, alongside your capability to absorb knowledge quickly, will enable you to be an effective member of our management escalation schedule for both business and out-of-hours technical support.
Proud member of the Disability Confident employer scheme.
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