- Grade: AO
- Working pattern: Full-time, Mon-Fri 8:30-4:30, hybrid working (60% office attendance). Full office attendance for training (approx. 2 weeks)
- Clearance: Basic DBS
- 31/03/27, with
- possibility of extension
- MS Teams
If you're organised, confident with people and keen to support high-quality housing delivery, this is a great opportunity to step into a varied contract support role within a Government environment. You'll work closely with experienced leaders, help keep performance on track, and ensure queries and processes run smoothly.
What you'll be doing:
- Support the Housing Contract Manager and Deputy Housing Contract Manager with day-to-day delivery of housing contract elements
- Help ensure contractual compliance and that key performance standards are met in line with relevant schedules
- Assist with oversight of Defence Accommodation Stores (DAS) provision to Service Family Accommodation, including handling related queries and escalating concerns where appropriate
- Monitor and manage budget and stock information using spreadsheets
- Use assurance and governance approaches to support progress/performance monitoring, and help provide management information when needed
- Support responses to stage 2 complaints and lessons learned, including coordination with complaints colleagues where required
- Manage a multi-user mailbox-responding to queries promptly and professionally or raising them appropriately
- Support administration, including meeting room bookings, capturing minutes/actions, and coordinating visitor arrangements
- Help the wider Housing Delivery Services team with emergent tasks, including cover for the Deputy Housing Contract Manager when required
What you'll bring:
- Experience working in a customer service environment
- Strong communication skills, with confidence when dealing with people and stakeholders
- Solid negotiation and influencing ability, with the ability to lead through others
- Analytical mindset-able to resolve issues independently and review performance trends
- Strong relationship-building skills across multiple stakeholder groups
- Confident working with Microsoft Office, including Word, PowerPoint and Excel
- Ability to stay organised and adaptable in a fast-paced, changing environment
- Proactive, results-oriented approach with excellent time management
- High integrity and professionalism
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
#J-18808-Ljbffr
Housing Contract Support Officer in Huntingdon employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
