Security Officer | Calderdale and Huddersfield Solutions Ltd

To work as a key member of the department’s security & safety team, to provide expertise and effective coordination of site security, asset protection, and hazard avoidance services. To work closely with the site Security Manager & Senior Estates Officer to provide an effective management and delivery of the site security services, within agreed guidelines and objectives, delivered to Calderdale and Huddersfield NHS Foundation Trust. Provide a safe secure environment for patient’s relatives and staff.

Hours: Vacancies available are for 12-hour rotating shifts (including days, nights and weekends) and fixed 12-hour night shifts only. Rota will be discussed at interview.

Responsibilities include:

• Maintaining a highly visible deterrent by patrolling the hospital site on foot, checking all property and land associated with the Trust & CHS is secure and free of hazard.
• Identifying and reporting any incidents, hazards, damage, or suspicious activity.
• Responding to any security/fire related incidents on CHFT & Community sites.
• Responding to intruder incidents as appropriate ensuring that a detailed incident report is made out.
• Handling calls for assistance from Ward/Department staff to deal with locked areas, missing patients, problems with patients/visitors and incidents of violence and aggression.
• Using appropriate restraint techniques if/when trained to do so.
• Acting on all emergency calls immediately.
• Responding to alarm activations ensuring that alarms are dealt with in accordance with written protocols and procedures and any faults reported as necessary.
• Responding to and elevating reports of losses, theft, damage as required.
• Attending fire alert calls and reporting any faults to the Estates helpdesk.
• Monitoring the access control systems, paying particular attention to break glass notifications, doors left open, faults and temporary interruptions to service.
• Overriding the access control system as and when required to let an authorised person/contractor in.

At CHS we understand the differences in delivering our services in complex environments and we have a flexible approach to meet the needs of our customers. Our Estates and Facilities management functions alongside our Medical Engineering, decontamination and procurement service, provides fully managed estate and building maintenance, medical engineering/equipment maintenance/decontamination, procurement advice, guidance and governance, and cleaning (including robot and deep cleaning), all provided to nationally recognised standards.

Communication and Relationship Skills:

• Receive and review information and escalate where appropriate.
• Maintain close liaison with departmental heads on practical aspects of security precautions.
• Communicate both written and verbal to all levels of staff relating to the provision of estates services.
• Advise, remind, and encourage staff members to develop an interest in crime prevention and protection of personal, patients and Trust property.
• Keep a record of all duties carried out each shift in a personal log as well as entering in the office log.
• Issue and record access control ID cards and issue secure keys.
• Complete incident reports as requested by the Senior Estates Officer/Security Manager.
• Support the Equality & Diversity Agenda within the Directorate.
• Participate in contingency plans on emergencies in the regulation, control and supervision of traffic as laid down in the major incident manual.

Knowledge, Training and Experience:

• Hold or willing to work towards SIA licenses for Security Guarding & Public Space CCTV.
• Undertake such training as required to fulfil the responsibilities of the post as agreed with the Senior Estates Officer/Security Manager.

Analytical and Judgmental Skills:

• Pass all relevant information to the appropriate departments as directed.
• Comply with GDPR guidelines.
• Recognise and act accordingly and with empathy where the cognitive impairment of an individual affects their behaviour in a healthcare setting.

Responsibility for Patient Care:

• Ensure that all Security & Estates Services issues are responded to in an effective and timely manner to support and enhance patient experience and care.
• Give clear information to patients and visitors when asked or during incidental contact.

Responsibilities for Financial and Physical Resources:

• Ensure all estates services are delivered in accordance with Trust guidelines.
• Identify and action any poor practice which may result in financial loss to the Trust & CHS and report such to the Senior Estates Officer/Security Manager.

Responsibilities for Human Resources:

• Assist with staff training for Security Personnel.
• Work closely with the Senior Estates Officer/Security Manager to assist with short term cover plans.
• Undertake all such reasonable other duties as may be required as part of the role.