Workplace Services Navigator in Hove

We are seeking a Workplace Services Navigator (WSN) to support the effective delivery of meeting room management services and act as a key point of contact for customers. The successful candidate will maintain a thorough understanding of the building’s day-to-day operations and ensure workplace services consistently meet the required standards.

We are looking for an individual with strong customer service experience who can maintain high standards of cleanliness, functionality, and operational readiness across workplace facilities. This role has a significant focus on meeting room management, hospitality support, visitor hosting, and ensuring all areas are prepared and ready for business use.

Key Responsibilities

• Maintain the required Meeting Rooms Standard for all meeting rooms.
• Prepare and deliver hospitality requests, including tea and coffee service.
• Provide visitor hosting and maintain a professional image at all times.
• Ensure all areas are clean, tidy, well stocked, and ready for business.
• Ensure meeting rooms are fully prepared, including cleanliness checks, equipment testing, and stock replenishment.
• Coordinate and monitor vendor services to ensure delivery on time and to specification.
• Present and reinstate meeting rooms before and after use.
• Log all reactive maintenance and service issues with the ISS Helpdesk and proactively maintain cleanliness standards in designated areas.

Professional and Personal Competencies/Qualifications

• Proven experience within a strong customer service environment.
• Effective communication skills, both written and verbal, with the ability to engage at all levels.
• Professional appearance and confident front-of-house presence.
• Experience of front-of-house or hospitality within a corporate environment.
• Solid IT skills, including Microsoft Office.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.