At a Glance
- Tasks: Support ex-offenders in finding homes and building independence.
- Company: Join Nacro, a leading charity making a real difference.
- Benefits: Competitive salary, unsociable hours allowance, and career progression.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a positive impact on people's lives and help them reintegrate into society.
- Qualifications: Experience in housing support and strong communication skills required.
The predicted salary is between 26807 - 26807 £ per year.
Company: Nacro
Salary: £26,807 per year plus £1,000 unsociable hours allowance. Progression to £27,477 within the first year, subject to performance and criteria.
Contract: Full-time (37.5 hours per week). Fixed-term until 12 July 2027.
Location: Based in Stoke, covering Stoke and Stafford (West Midlands).
Requirements:
- Full UK driving licence.
- Access to your own vehicle with business insurance.
- Enhanced DBS and HMPPS checks.
- No visa sponsorship available.
- Regular travel required.
Working Pattern: Rotating shifts between:
- Monday-Friday: 08:00-22:00
- Saturday: 09:00-17:00
About the Role: This position supports the Community Accommodation with Support (CAS-2) programme, helping people leaving prison or on bail/home detention curfew to secure accommodation, build independence, and reduce reoffending.
Key Responsibilities:
- Assess support needs and create support/safety plans.
- Help service users with housing applications, benefits, rent payments, and tenancy management.
- Ensure accommodation meets required standards and address maintenance issues.
- Work with probation services, courts, housing providers, and other agencies.
- Support service users in developing life skills and moving into independent living.
- Manage safeguarding concerns, tenancy risks, and anti-social behaviour.
- Maintain accurate records and comply with organisational policies.
Ideal Candidate:
- Experience in housing support, support work, or a related field.
- Experience working with vulnerable adults and people with complex needs.
- Knowledge of tenancy sustainment, welfare benefits, safeguarding, and professional boundaries.
- Strong communication, organisation, record-keeping, and IT skills.
- Able to work independently and as part of a multi-agency team.
- Resilient, emotionally intelligent, and skilled at problem-solving.
- Someone who enjoys working directly with people and supporting positive change.
- Strong organisational and decision-making abilities.
- A collaborative team player who can balance service user needs with organisational objectives.
Overall: This is a frontline housing support role focused on helping ex-offenders and vulnerable adults secure accommodation, maintain tenancies, and successfully reintegrate into the community. It combines case management, tenancy support, safeguarding, and partnership working.
Proud member of the Disability Confident employer scheme.
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