We are currently seeking skilled and experienced Housing Support Officers to join our team. In this role, you will be responsible for providing advice and support to customers housed within Westbourne House.
Contract: Part time, 20 hours per week.
Hours may vary across a rolling rota to include some evenings and weekends.
Key Responsibilities:
- To deliver an accommodation based, housing related support service which will support customers to immediately prevent or resolve homelessness and enable them to develop sufficient, independent living skills in order to move-on, sustain a tenancy and live fulfilling lives.
- To engage with customers on a weekly basis to support individuals to secure, maintain and achieve independent living in the community.
- The co-provision of support plans, risk management plans, crisis intervention and engagement with customers in order to deliver positive outcomes in a service that offers involvement and empowerment for customers.
- To work in partnership with all local relevant statutory and voluntary agencies as required whilst delivering support to customers signposting to services where necessary. Working in a timely and coordinated way, being aware of services available and when and how to harness them.
- To support individuals to improve and maintain physical and mental health and wellbeing and healthy lifestyles.
- To support individuals to establish, maintain and enhance healthy relationships with family and friends and community, through social and meaningful activities, education, training promoting self-identity of risks, strengths, and needs.
- To provide a high-quality service; ensuring outstanding customer service and service delivery by acting as an ambassador for Humbercare and point of contact for customers. Engaging with customers to design services that work for them and utilising resources within the local area to make a real, quality difference to peoples' lives.
Educated to Level 2 Diploma or equivalent.
Experience of working in a social care or similar environment.
Knowledge of Psychologically Informed Environments and Trauma Informed Care Principles and Practice.
Knowledge of statutory and voluntary support agencies
Working knowledge of person-centred, strengths-based approaches to support and care planning.
Experience of working with others to achieve successful outcomes.
Excellent communication, interpersonal and problem-solving skills.
Team working experience, working cooperatively with colleagues in complex, pressurised situations.
Excellent organisational and time management skills and the ability to effectively manage a caseload.
Willing to work towards a recognised housing/care/support qualification.
Salary - £13,520.00 per annum
We offer:
- An extensive specialised training programme including NVQ levels 2-5
- An attractive pension scheme and annual leave entitlement
- Membership to a private health scheme
- An Employee Assistance Programme providing confidential counselling support and free legal and health advice
- Company sick pay following completion of 2 years' service
- Succession planning within the organisation so employees have opportunity to progress
- A family friendly environment
Company: Humbercare Ltd Salary: £13,520 Hours: Part-time Location: Hull, HU3 1XR Working pattern: On-site Job type: Permanent Posting date: 21 Aug 2026 Closing date: 1 Sept 2026
Summary
We are currently seeking skilled and experienced Housing Support Officers to join our team. In this role, you will be responsible for providing advice and support to customers housed within Westbourne House.
Contract: Part time, 20 hours per week.
Hours may vary across a rolling rota to include some evenings and weekends.
Key Responsibilities:
- To deliver an accommodation based, housing related support service which will support customers to immediately prevent or resolve homelessness and enable them to develop sufficient, independent living skills in order to move-on, sustain a tenancy and live fulfilling lives.
- To engage with customers on a weekly basis to support individuals to secure, maintain and achieve independent living in the community.
- The co-provision of support plans, risk management plans, crisis intervention and engagement with customers in order to deliver positive outcomes in a service that offers involvement and empowerment for customers.
- To work in partnership with all local relevant statutory and voluntary agencies as required whilst delivering support to customers signposting to services where necessary. Working in a timely and coordinated way, being aware of services available and when and how to harness them.
- To support individuals to improve and maintain physical and mental health and wellbeing and healthy lifestyles.
- To support individuals to establish, maintain and enhance healthy relationships with family and friends and community, through social and meaningful activities, education, training promoting self-identity of risks, strengths, and needs.
- To provide a high-quality service; ensuring outstanding customer service and service delivery by acting as an ambassador for Humbercare and point of contact for customers. Engaging with customers to design services that work for them and utilising resources within the local area to make a real, quality difference to peoples' lives.
Essential Requirements:
- Educated to Level 2 Diploma or equivalent.
- Experience of working in a social care or similar environment.
- Knowledge of Psychologically Informed Environments and Trauma Informed Care Principles and Practice.
- Knowledge of statutory and voluntary support agencies
- Working knowledge of person-centred, strengths-based approaches to support and care planning.
- Experience of working with others to achieve successful outcomes.
- Excellent communication, interpersonal and problem-solving skills.
- Team working experience, working cooperatively with colleagues in complex, pressurised situations.
- Excellent organisational and time management skills and the ability to effectively manage a caseload.
Desirable Requirements:
- Willing to work towards a recognised housing/care/support qualification.
Salary - £13,520.00 per annum
Benefits
- An extensive specialised training programme including NVQ levels 2-5
- An attractive pension scheme and annual leave entitlement
- Membership to a private health scheme
- An Employee Assistance Programme providing confidential counselling support and free legal and health advice
- Essential travel expenses
- Company sick pay following completion of 2 years' service
- Succession planning within the organisation so employees have opportunity to progress
- A family friendly environment
Closing date for applications: 12:00pm on Tuesday 1st September 2026.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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