Housing Support Officer / Scheme Manager
Housing Support Officer / Scheme Manager
Are you organised, compassionate and confident working with people? This is a rewarding opportunity to support older and vulnerable residents to live independently, while helping to keep housing schemes safe, welcoming and well managed.
If you’ve also worked in the following roles, we’d also like to hear from you: Supported Housing Officer, Housing Officer, Sheltered Housing Officer, Retirement Living Officer, Community Support Officer, Resident Support Officer, Support Worker, Customer Service Advisor, Scheme Coordinator
This role is officially known as a Relief Scheme Manager
SALARY: £29,983 per annum + Benefits
LOCATION: Stanwell, Middlesex (TW19) with travel across Staines, Surrey and Bromley. Mileage paid
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, Monday to Friday
PLEASE NOTE: A full Driving Licence and access to your own vehicle is essential
JOB OVERVIEW
This is a rewarding opportunity for a Housing Support Officer / Scheme Manager to make a real difference to older and vulnerable residents by helping them feel safe, supported and confident in their homes.
As the Housing Support Officer / Scheme Manager you will be a trusted day-to-day point of contact for residents, families, contractors and professionals, ensuring the service runs smoothly and that residents receive the right support, guidance and signposting when needed.
The Housing Support Officer / Scheme Manager will also complete health and safety checks, support tenancy activity, maintain accurate records, respond to safeguarding concerns and work closely with internal teams, care providers, statutory services and voluntary agencies.
DUTIES
Your duties as the Housing Support Officer / Scheme Manager will include:
- Health and Safety Checks: Complete regular health, safety and fire safety checks, maintaining clear, accurate and auditable records
- Resident Support: Provide person-centred support using assessments, risk assessments, ILPs, logbooks and appropriate signposting
- Tenancy Activity: Support viewings, assessments, sign-ups, induction meetings, move-ins and tenancy terminations
- Safeguarding Response: Identify safeguarding concerns and take appropriate action in line with procedures and reporting requirements
- Community Engagement: Support residents to shape social, wellbeing and community activities that reflect their interests and needs
- ASB Case Support: Respond to anti-social behaviour issues fairly and professionally, working with housing colleagues where required
- DBS Compliance: Maintain accurate DBS-related records for ancillary workers, contractors, volunteers and visitors to the schemes
- Partnership Working: Liaise with care providers, GPs, hospitals, social services, local authorities, families and community organisations
- Benefits and Arrears Support: Help residents access Housing Benefit, Universal Credit and other welfare benefits where appropriate
- Scheme Coordination: Act as a reliable first point of contact for residents, families, professionals and contractors
CANDIDATE REQUIREMENTS
- Experience in a customer-facing role
- Good understanding of the needs of older or vulnerable people
- Background in housing, care, support, customer service, resident services or a similar people-focused environment
- Confidence with basic health and safety responsibilities, inspections and record keeping
- Ability to keep accurate, confidential and appropriate records
- Calm, resilient and organised approach, with the ability to work independently
- Able to have clear, honest and kind conversations with residents and stakeholders
- Full UK driving licence and access to a car
- Educated to GCSE level or equivalent in Maths and English
- Level 3 qualification in Housing or Supported Housing, or willingness to work towards this
- Supervisory or management training
- Health and safety knowledge or qualification
- Knowledge of welfare benefits, including Housing Benefit and Universal Credit
- Experience organising or supporting social and wellbeing activities
- Experience working in sheltered housing, extra care or supported housing
BENEFITS
- 25 days’ holiday, plus Bank Holidays, increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family
- Flexible benefits, salary exchange benefits, rewards and discounts
This role requires an Enhanced DBS Check
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P15052
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Housing Support Officer / Scheme Manager employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Officer / Scheme Manager
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Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Support Officer / Scheme Manager role at Allscreens Nationwide Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
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How to prepare for a job interview at Allscreens Nationwide Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Allscreens Nationwide Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Allscreens Nationwide Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Allscreens Nationwide Ltd.
