At a Glance
- Tasks: Create a welcoming environment for visitors and manage workplace operations.
- Company: Join ISS, a leading workplace management company that values people.
- Benefits: Exciting career opportunities in a diverse and inclusive workplace.
- Other info: Grow your career in a supportive and dynamic environment.
- Why this job: Be the friendly face that makes every visitor's experience exceptional.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 22950 - 28050 £ per year.
We are seeking a professional and customer-focused Host / Receptionist to join the Workplace Experience Team. In this role, you will create a welcoming and supportive environment for visitors, guests, and colleagues, ensuring an exceptional workplace experience from arrival through to departure.
We are looking for someone with a natural hosting style who thrives in a customer-facing environment. You will play a key role in delivering outstanding service, supporting workplace operations, and helping to create a positive and engaging experience for everyone using the building.
Key Responsibilities:
- Welcome visitors and guests in person and over the phone, directing enquiries appropriately.
- Act as the main point of contact for colleagues, visitors, and stakeholders within the lobby and workplace areas.
- Manage and maintain meeting rooms, ensuring they are fully stocked, organised, and ready for use.
- Support housekeeping requests and help maintain a high standard of workplace presentation.
- Deliver exceptional customer service through workplace initiatives, events, and employee engagement activities.
- Build strong working relationships with customers and stakeholders, becoming a trusted point of contact.
- Support the Touchpoint Journey and other user‑centric workplace experience concepts.
- Assist with Visitor Management and Meeting Room Management systems and processes.
Professional and Personal Competencies/Qualifications:
- Previous corporate, hospitality, or customer service experience.
- Excellent communication and stakeholder engagement skills.
- Strong customer service focus with a professional and approachable manner.
- High level of proficiency in Microsoft Office applications.
- Good time management and organisational skills.
- High degree of accuracy and attention to detail.
- Ability to work collaboratively and respond efficiently to service requests.
ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.
Host/Receptionist employer: Allscreens Nationwide Ltd
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