At a Glance
- Tasks: Manage service bookings and provide top-notch customer support in a busy dealership.
- Company: Join a friendly, family-run dealership in Horsham with a supportive team.
- Benefits: Earn a competitive salary of £30,000 plus bonuses and enjoy career progression.
- Other info: Enjoy a Monday to Friday schedule with opportunities for professional development.
- Why this job: Be part of a dynamic environment where your contributions directly impact customer satisfaction.
- Qualifications: Experience in service administration or customer service is a plus; strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
We are recruiting on behalf of a well-established, family-run dealership in Horsham for the position of Service Administrator / Advisor. This is an excellent opportunity for a motivated motor trade professional looking to join a friendly and professional team. The Service Administrator / Advisor will play a key role in ensuring smooth aftersales operations within a busy dealership environment.
Basic salary of £30,000 per annum, with potential bonuses up to £5,000 based on labour sales, customer satisfaction, and upselling. Working hours from 8am to 5pm, Monday to Friday, with a one-hour lunch break. Opportunities for career progression and development within a supportive team. Exposure to warranty processes and hybrid aftersales duties. Supportive management committed to recognising performance and rewarding success.
Duties:
- Managing service bookings and scheduling appointments efficiently as a Service Administrator / Advisor.
- Preparing accurate job cards and maintaining all service documentation to high standards.
- Providing administrative support across the service department, including liaising with customers.
- Covering service advisor duties when required, including vehicle updates and customer communication.
- Handling warranty documentation and assisting with warranty claim processes.
- Supporting parts department activities and stock management where appropriate.
- Delivering high levels of customer service and ensuring customer satisfaction as a Service Administrator / Advisor.
- Contributing to the overall efficiency of aftersales processes.
Requirements:
- Previous experience as a Service Administrator, Service Advisor, or Warranty Administrator is highly desirable.
- Strong organisational and administrative skills.
- Able to multitask and work effectively in a hybrid role as a Service Administrator / Advisor.
- Excellent communication skills and a customer-focused approach.
- Knowledge of manufacturer warranty procedures is advantageous but not essential.
- A proactive team player with a flexible attitude and a desire to develop within the motor trade.
Service Administrator in Horsham employer: Allscreens Nationwide Ltd
Join a well-established, family-run dealership in Horsham, where you will be part of a friendly and professional team dedicated to delivering exceptional customer service. With a competitive salary and bonus potential, along with opportunities for career progression and development, this role as a Service Administrator offers a supportive work culture that values performance and rewards success. Experience a fulfilling career in the motor trade, where your contributions are recognised and appreciated.
