At a Glance
- Tasks: Create unforgettable experiences for guests from arrival to departure.
- Company: Join the Exclusive Collection, known for luxury and exceptional service.
- Benefits: Enjoy discounts on stays, free meals, gym access, and wellbeing resources.
- Other info: Flexible hours and opportunities for career progression in a supportive environment.
- Why this job: Be part of a team that values passion, creativity, and personal growth.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 18900 - 23100 £ per year.
South Lodge, part of the Exclusive Collection, is home to a Michelin-starred restaurant, an award-winning spa, and the lakeside lodges, The Reeds, which offer a serene retreat where nature, luxury, and wellbeing meet.
Together, they create an environment that embodies elegance, creativity, and meticulous attention to detail.
You will join as a
Guest Experience Assistant , delivering a warm and personalised welcome to every guest.
As a key member of the Front Office team, you will help create memorable first and last impressions while ensuring every stay is seamless, professional and reflective of the exceptional standards at South Lodge.
At South Lodge, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Free access to the on-site gym and parking
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Deliver a welcoming and professional guest experience from arrival through to departure
- Manage guest enquiries, reservations and requests efficiently and confidently
- Complete check-in and check-out procedures accurately and professionally
- Build knowledge of the hotel and promote facilities, services and experiences to guests
- Work closely with all departments to ensure a seamless guest journey
- Maintain high standards of presentation, organisation and attention to detail
Person Specification
- Previous experience in a customer-facing or hospitality role is desirable
- Strong communication and interpersonal skills
- Professional, friendly and confident approach
- Ability to work effectively in a fast-paced environment
- Excellent attention to detail and organisational skills
- Flexible approach to working hours, including weekends and holidays
We are a certified B Corp, committed to sustainability and responsible business practices.
At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.
As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK.
If you require any adjustments during the application process, please let us know.
#J-18808-Ljbffr
Guest Experience Assistant in Horsham employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
