Courses Office Administrator in Horsham

Do you enjoy working with people and delivering excellent customer service? Are you confident communicating clearly and professionally, both in writing and face to face, providing helpful advice and guidance to a wide range of customers? West Sussex Fire & Rescue Service is looking for a dedicated and organised individual to provide a professional, customer-focused service, playing a key role in the planning, coordination and delivery of the Service's training programme for approximately 800 employees across West Sussex Fire & Rescue Service.

West Sussex Fire & Rescue Service (WSFRS) delivers high quality prevention, protection, and response services to keep residents and visitors safe. The Operational Training, Safety & Preparedness team is integral to WSFRS and is responsible for the delivery of a range of safety critical operational training for staff at all levels.

Your key responsibilities will include:

• Using a fire service specific application, you will be responsible for the identification and nomination of students for operational training and ensuring their availability.
• Required to maintain accurate training records and provide a communication link between the courses office, internal and external training providers, students and their line managers.
• Provide a flexible, high quality administrative service, including producing complex documents, managing electronic records, preparing reports, and coordinating large training courses and events.
• Coordinating training sessions or events which may involve arranging dates, booking rooms, informing attendees of arrangements, allocating trainers and distributing papers.
• Responsible for maintaining the accuracy, confidentiality, security and integrity of administrative records and information systems, including electronic databases, procedures and forms, ensuring updates and changes are communicated effectively to relevant staff.

Required Qualifications and Skills:

• Relevant NVQ Level 3, or equivalent qualification, or equivalent level of experience.
• Demonstrable experience of working within an administrative role, preferably within a training or HR environment.
• Sound administrative experience with demonstrable evidence of effectively prioritising work and meeting deadlines.
• Demonstrable evidence of providing a customer focused service, meeting client needs.
• Strong organisational skills, with the ability to plan and prioritise your workload to meet tight deadlines and balance competing demands.
• Experience of using Microsoft Outlook, Word, Excel and PowerPoint to produce data and present information in a meaningful way.
• Ability to handle business and employee information with confidentiality, discretion, and sensitivity.
• Skills to demonstrate working accurately and pay close attention to detail, ensuring tasks are completed to a high standard.

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. A laptop and mobile will be supplied if applicable to your role. You will benefit from 25 days annual leave, rising to 28 days after 5 years' service, plus the opportunity to buy additional leave and an excellent range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

Further Information: The reference number for this role is CPP01396. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, satisfactory references, and a health check. Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve.