At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and helping with equipment setup.
- Company: Join a dynamic team in a supportive environment focused on innovation.
- Benefits: Gain hands-on experience, flexible hours, and opportunities for growth in the tech field.
- Other info: Perfect for students looking to gain practical experience and develop their skills.
- Why this job: Kickstart your IT career while making a real difference in a fast-paced setting.
- Qualifications: Basic IT knowledge and a passion for helping others with tech challenges.
The predicted salary is between 22050 - 26950 £ per year.
Act as first point of contact for routine IT and system queries, providing first-line desk-side and remote support for hardware, software and systems; log, triage and resolve routine tickets, escalating complex issues to the IT & Cyber Security Support Technician.
Undertake day-to-day physical equipment ordering, setup and support physically setting up, installing and issuing end-user equipment (laptops, printers and peripherals) and carrying out routine repairs and replacements.
Arrange display screen equipment (DSE) ordering and support, setting up DSE-related equipment following assessments.
Support upgrades to office equipment when required, led by the IT & Cyber Security Support Technician, providing hands-on assistance with roll-out.
Provide dedicated first-line support cover during periods when senior digital colleagues are allocated to project work, maintaining continuity of day-to-day support.
Investigate system issues where no immediate fix is found, and escalate for change management when required.
Provide IT onboarding for new starters, including account creation and equipment set-up.
Process joiner, mover and leaver account and access changes across systems (Microsoft Entra ID, Microsoft Intune and clinical systems) within agreed permission sets.
Support NHS smartcard requests, unlocks, renewals and routine Registration Authority (RA) tasks.
Issue system and RA administrator agreements, collect signed copies and file them securely.
Hold responsibility for system Acceptable Use Policies (AUPs) issuing them to users, obtaining and recording acknowledgement, and prompting periodic re-acknowledgement; align content with the ISMS Lead where security requirements apply.
Create self-help guides and FAQ content for common IT queries to reduce repeat tickets.
Keep the IT asset register and software inventory accurate and up to date, recording new equipment, moves and retirements.
Maintain day-to-day IT records and logs, including tickets, equipment issue and return, and licence allocation.
Complete user account and role set-up on connected systems in line with agreed access profiles, including enabling individual user permissions user-level administration only, not system configuration.
Act as first-line contact for access and account queries relating to connected systems, resolving routine items and escalating anything requiring investigation or configuration to the relevant senior colleague.
Assist with the deployment, testing and roll-out of new systems and tools as directed, providing hands-on support to project delivery.
Contribute to the continuous improvement of routine support processes and documentation.
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Junior IT Support Technician in Horley employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Technician in Horley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Allscreens Nationwide Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Allscreens Nationwide Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Allscreens Nationwide Ltd!
✨Direct Apply to Allscreens Nationwide Ltd
Let's not forget to apply directly through the Allscreens Nationwide Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT Support Technician in Horley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Allscreens Nationwide Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allscreens Nationwide Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
