At a Glance
- Tasks: Support efficient purchasing and onboarding of suppliers in a fast-paced environment.
- Company: Join Serco, a leader in public service with a commitment to diversity.
- Benefits: Enjoy hybrid working, 25 days leave, and a range of corporate perks.
- Other info: Be part of a supportive culture focused on growth and inclusion.
- Why this job: Make a real impact in procurement while developing your career.
- Qualifications: GCSE English or equivalent; experience in Procurement Ops or Customer Service preferred.
The predicted salary is between 31500 - 38500 £ per year.
Hook (3 days/week onsite – Tuesday to Thursday) + hybrid home working
Salary - £29,500 PA + Corporate Benefits
Serco spends over £1.6bn annually with third-party suppliers - and every transaction matters. As a Procurement Administrator, you’ll play a key role in supporting smooth, compliant and efficient purchasing across the business. You’ll help colleagues make the right buying decisions, ensure suppliers are onboarded correctly, maintain high-quality data, and contribute to a seamless procurement experience. If you’re detail-driven, customer-focused and enjoy helping others work smarter, this role offers the chance to make a visible impact at scale within a global organisation.
What you’ll be doing:
- You’ll join our Global Purchase to Pay (P2P) Team, supporting colleagues and suppliers through the full source-to-pay journey. Your role will be varied, fast paced and key to ensuring governance, system accuracy and an excellent internal customer experience.
Buying Support / Helpdesk:
- Act as a first-line contact for procurement queries via phone, email and support channels.
- Advise on policy, preferred suppliers, buying routes and correct procurement practices.
- Manage and track helpdesk tickets, ensuring resolution, clarity and customer satisfaction.
- Investigate issues, resolve system/process queries and drive first-time fix where possible.
Supplier Onboarding & Vendor Management:
- Support business teams through the onboarding of new suppliers.
- Review onboarding forms, identify risk indicators and complete due diligence checks.
- Issue forms based on risk profile and guide suppliers through completion.
- Gather procurement and business approvals before onboarding is confirmed.
- Manage changes to supplier master data, including fraud verification checks.
Data Management & Continuous Improvement:
- Maintain high-quality procurement data, content and P2P system records.
- Ensure data remains aligned across platforms and meets accuracy standards.
- Work with AP, Procurement and tech teams to resolve data issues quickly.
- Identify recurring problems, process gaps or inefficiencies and recommend improvements.
- Support testing and rollout of new processes and system changes.
What You’ll Bring:
- Has GCSE level English or equivalent experience.
- Has worked in Procurement Ops, Finance or a high-volume Customer Service environment.
- Can follow process accurately with strong attention to detail.
- Communicates clearly and confidently with stakeholders at all levels.
- Thrives in a fast-paced environment and takes ownership of resolutions.
- Can identify operational improvements and help embed change.
Desirable: working knowledge of e-procurement or contract management systems.
Why join Serco?
- Hybrid working (typically 2–3 days from home).
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
Proud member of the Disability Confident employer scheme.
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