At a Glance
- Tasks: Be the friendly face of our health centre, greeting patients and managing enquiries.
- Company: Join Hertfordshire Community NHS Trust, a caring and inclusive healthcare provider.
- Benefits: Enjoy competitive pay, flexible working options, and a supportive team environment.
- Other info: Great career growth opportunities in a dynamic healthcare setting.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Organisational skills and a passion for helping others are essential.
The predicted salary is between 24750 - 30250 £ per year.
Are you a highly motivated, organised, and flexible Receptionist/Administrator looking for a rewarding role in a busy healthcare environment? If so, we would love to hear from you. We are seeking a full-time Receptionist to join our friendly, supportive, and dedicated team. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.
As the first point of contact for patients, visitors, and healthcare professionals, you will play a key role in creating a welcoming and professional experience for everyone who visits our health centre. You will be responsible for:
- Greeting patients
- Organising clinic diaries
- Handling telephone enquiries
- Providing administrative support
- Ensuring the smooth day-to-day running of the reception area
Applicants must have good organisational skills, a range of office skills and experience in working in reception/administration. Excellent customer service skills are essential, as you will have both face to face and telephone contact with service users on a daily basis. Good written and verbal communication and interpersonal skills, a friendly approach and being enthusiastic are all required for this post. A knowledge of SystmOne would be an advantage but not essential as training will be provided.
A full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010). In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary subject to a minimum payment of £1,192 per annum pro rata.
A big thank you for considering joining us at Hertfordshire Community NHS Trust. You’ll find it a great place to work with many benefits offered to you as a member of our staff. We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities. Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision. We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
Receptionist - Upper Lea Valley ICT | Hertfordshire Community NHS Trust in Hoddesdon employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Upper Lea Valley ICT | Hertfordshire Community NHS Trust in Hoddesdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - Upper Lea Valley ICT | Hertfordshire Community NHS Trust in Hoddesdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
