At a Glance
- Tasks: Lead hospitality operations and create unforgettable experiences at The City Ground.
- Company: Join Sodexo Live!, a leader in hospitality and events management.
- Benefits: Up to £60,000 salary, flexible benefits, free parking, and wellness support.
- Other info: Dynamic work environment with opportunities for growth and community involvement.
- Why this job: Shape the future of matchday experiences and lead a passionate team.
- Qualifications: Proven leadership in hospitality with a focus on customer experience.
The predicted salary is between 31500 - 38500 £ per year.
Lead one of the most exciting hospitality and events operations in UK sport. Sodexo Live! is seeking an exceptional General Manager to lead our partnership at The City Ground, home of Nottingham Forest Football Club. This is more than a venue management role. It's an opportunity to shape unforgettable matchday and event experiences, lead a large and passionate team, drive commercial performance, and become a trusted strategic partner to one of English football's most historic clubs.
As General Manager, you will have overall responsibility for the performance, growth and operational excellence of the venue's food, beverage, hospitality and event operations. You’ll lead a team of senior department heads and oversee the delivery of world-class experiences for thousands of guests across matchdays, conferences, banqueting, hospitality and special events. This is a high-profile, highly visible leadership role where you will have the autonomy to innovate, influence strategy and make a lasting impact.
If you’re an inspiring leader with strong commercial acumen, a passion for hospitality, and a track record of delivering exceptional customer experiences at scale, we’d love to hear from you.
What You'll Do:
- Provide inspirational leadership across all areas of the operation, creating a culture of accountability, engagement, inclusivity and high performance.
- Act as the senior Sodexo Live! representative and trusted partner to Nottingham Forest FC, building strong relationships with key stakeholders.
- Develop and deliver strategic business plans that drive growth, innovation and long-term venue success.
- Take full ownership of the venue's financial performance, delivering budget, revenue and profitability targets through robust commercial management.
- Identify and maximise new revenue opportunities, utilising financial insight, forecasting and market trends to support decision‑making.
- Champion outstanding fan, guest and hospitality experiences, ensuring services consistently exceed expectations and contractual commitments.
- Drive operational excellence and innovation across hospitality, retail catering, premium experiences and events, positioning the venue as an industry leader.
- Lead, coach and develop a high‑performing management team, fostering talent, succession planning and continuous improvement across the business.
What You Bring:
- We're looking for a commercially focused hospitality leader who thrives in fast‑paced, customer‑centric environments.
- Significant senior leadership experience within hospitality, events, catering, stadia, leisure or venue operations.
- Proven responsibility for large‑scale operations.
In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan.
- A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment.
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services.
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