Care Coordinator ARC Primary Care Network in High Wycombe

Key Responsibilities

• Personalised Care and Patient Support
  • Use population health intelligence to proactively identify and work with cohorts of patients who would benefit from personalised care and support.
  • Act as a key point of contact, advocate and information resource for patients, families and carers, care teams and community services, responding with empathy and respect and signposting appropriately.
  • Support patients to prepare for shared decision making conversations and help bring together identified care and support needs within a personalised care and support plan.
  • Help patients manage their needs by answering queries, arranging and managing appointments and ensuring they have clear information to make informed choices about their care.
  • Support people to develop the knowledge, skills and confidence to manage their health and wellbeing and access self-management education, peer support and other appropriate services.
• Care Co-ordination and Navigation
  • Maintain regular and effective communication with care homes and other services regarding patient progress.
  • Undertake visits in community, home or care home settings where required and appropriate to the role, involving carers as appropriate.
  • Assist with identifying patients at higher risk and maintain accurate workload and caseload information.
  • Coordinate and navigate care across health and care services, working closely with Social Prescribing Link Workers, Health & Wellbeing Coaches and other primary care professionals.
  • Refer patients to the appropriate member of the team and make or facilitate referrals on behalf of the team where required.
• PCN and MDT Support
  • Support the coordination and delivery of multidisciplinary team meetings, including diary management, meeting arrangements, planning and production of reports.
  • Liaise with colleagues across all Arc Bucks PCN member practices to support clear communication and consistent delivery of PCN services.
  • Provide administrative support to Senior PCN Clinicians, Health & Wellbeing Coaches and other PCN teams, including clinic scheduling, work timetables and liaison with member practices.
  • Support monitoring and reporting of progress against agreed PCN targets, objectives and service requirements.
• Administration and Quality
  • Undertake administrative tasks allocated by the Network Manager, Operations Manager or other designated PCN leads.
  • Maintain accurate, timely and appropriate records of patient contacts, actions, referrals and PCN activity.
  • Work flexibly across PCN bases and member practices to provide appropriate holiday and sickness cover and support wider PCN priorities.
  • Always maintain patient confidentiality and comply with information governance, data protection and PCN policies and procedures.
  • Work within the boundaries of the role, escalating clinical concerns appropriately and undertaking only activities for which you are trained, competent and authorised.

What We're Looking For

• Essential experience in a care co-ordination, healthcare, social care, administrative or similarly patient focused role.
• Excellent communication and interpersonal skills, with a compassionate and person-centred approach.
• Strong organisational skills with the ability to manage competing priorities and follow actions through to completion.
• Confidence working with patients, carers and professionals across different teams and organisations.
• Ability to work independently while contributing effectively to a multidisciplinary team.
• Good IT and digital skills with the ability to maintain accurate records.
• Understanding of confidentiality and the importance of working within professional and role boundaries.

Desirable

• Experience working within primary care, community healthcare or the voluntary sector.
• Experience using EMIS GP clinical system.
• Understanding of personalised care, care navigation and health inequalities.
• Knowledge of local health, social care, voluntary and community services.
• Experience supporting multidisciplinary meetings, clinics or service delivery across multiple teams.

What We Offer

• A varied role combining meaningful patient contact with responsibility for helping PCN services run effectively.
• The opportunity to work as part of an experienced and supportive multidisciplinary team.
• Training and development to support your role and career progression.
• The chance to contribute to developing services and improving how patients experience joined-up care.
• A role with genuine scope to make a visible difference across our local communities.

About Arc Bucks PCN

Arc Bucks Primary Care Network serves around 50,000 patients across four GP practices in South Buckinghamshire. Our Care Co-ordination team plays an important role in helping patients navigate services, access personalised support and receive more joined-up care. Working alongside our pharmacists, social prescribing team, Health & Wellbeing Coaches and clinicians, you'll be part of a forward-thinking multidisciplinary workforce. We're committed to innovation, collaboration and making the best use of every member of our team to improve patient outcomes and reduce health inequalities.