At a Glance
- Tasks: Build strong client relationships and drive campaign success in a dynamic environment.
- Company: Join a forward-thinking company that values diversity and innovation.
- Benefits: Up to £45,000 salary, generous holiday, and comprehensive health support.
- Other info: Enjoy a collaborative culture with excellent training and development opportunities.
- Why this job: Make an impact by influencing decisions and driving continuous improvement for clients.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 38250 - 46750 £ per year.
We're looking for a commercially minded Client Account Manager to build trusted client relationships and drive campaign success!
We offer up to £45,000 Salary depending on experience, Car allowance £6k, a comprehensive benefits package, including Peppy healthcare App and generous holiday entitlement.
Hybrid between office, field and home.
The Role
As an Account Manager, you'll be a key point of contact for CPM clients, building strong relationships and ensuring we consistently deliver an excellent service.
You'll take ownership of day-to-day account delivery, working across internal teams and stakeholders to keep activity on track, identify opportunities and drive continuous improvement.
You'll need to quickly understand your clients' businesses and operating channels, using your commercial awareness, communication skills and experience to influence decisions, solve problems and add value.
Key Responsibilities
- Build and develop strong client relationships through regular performance reviews and meetings.
- Act as a key day-to-day contact, ensuring client requirements are understood and delivered effectively.
- Identify opportunities to add value and support new business proposals and pitches.
- Manage project budgets and support revenue and profitability targets.
- Coordinate internal teams and external stakeholders to ensure projects are delivered on time and to a high standard.
- Monitor performance, maintain management controls and provide clear project updates.
- Share best practice and identify opportunities to improve client service and internal efficiency.
- Support pitches, tender responses and new business activity where required.
About You
You'll be a confident relationship builder who enjoys working with clients, solving problems and using data to drive better business decisions.
You're commercially aware, highly organised and comfortable managing multiple priorities in a dynamic environment.
- Experience in account management, client services or business development.
- Strong commercial awareness with excellent negotiation and influencing skills.
- Confidence analysing data and using insights to shape recommendations (Power BI experience is advantageous).
- Excellent presentation and communication skills.
- Strong project management and organisational abilities.
- The ability to build credibility with stakeholders at all levels.
- A proactive, curious mindset with a passion for innovation and continuous improvement.
- Experience within FMCG, retail or agency environments is desirable.
What's in It for You?
- Up to £45,000 Salary depending on experience
- Generous
- Holiday
Package: Recoup with 26 days of holiday plus bank holidays, extending by one day each year of service up to a generous 31 days with the flexibility to buy and sell holiday days.
- Pension Plan: Secure your future with a generous pension plan
- Perks at Work: Access to a wide range of discounts including my gym discounts
- Peppy: Confidential access to expert health support across areas like fertility, menopause, pregnancy, and more.
- DIGICARE+ App: Enjoy convenient access to second opinions from doctors, personalised counselling sessions and expert nutritionist advice.
- Enhanced maternity/paternity leave
CPM have won the Investors in People Gold award and place great importance on the training and development of our people.
Why work for us
At CPM, we are proud to foster an inclusive work environment.
We believe in a workplace that celebrates the unique perspectives and skills of all individuals believing this makes us stronger and more innovative.
We work in a collaborative environment where great ideas and achievements are shared and celebrated.
We believe diversity brings new thinking, which is at the heart of everything we do.
We are working to set a standard for creating a culture of equity and belonging.
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Account Manager in High Wycombe employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in High Wycombe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in High Wycombe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
