At a Glance
- Tasks: Manage customer communications and support with orders and modifications.
- Company: Chunc Limited, a family-run British manufacturer of specialist wheelchairs.
- Benefits: 20 days holiday, life insurance, health programme, and annual cost of living reviews.
- Other info: Join a supportive team with career development opportunities in a positive environment.
- Why this job: Make a real impact on the lives of children and families through exceptional service.
- Qualifications: Excellent organisational and communication skills; open to all experience levels.
The predicted salary is between 25200 - 30800 £ per year.
Chunc Limited is a family-run British manufacturer and part of the HR Smith Group.
From our Hereford headquarters, we design, develop and manufacture specialist manual wheelchairs that provide comfort, support and mobility for children and young adults with moderate to complex postural needs.
We're proud of our reputation for innovative product design, British manufacturing and exceptional customer service.
At Chunc, the work you do really matters.
Every enquiry, order and conversation matters because the products we provide have a real impact on the daily lives of the children, families and Healthcare Professionals we support their comfort, mobility & independence.
We're looking for someone with excellent organisational and communication skills who takes pride in delivering outstanding customer service.
Whether you're an experienced Office Administrator or a graduate or early-career professional ready to begin your career, you'll join a friendly and supportive team where your contribution is valued, receive full training and ongoing development, and play an important part in helping us deliver the exceptional service our customers rely on every day.
Primary duties and responsibilities
- Manage customer communications via phone, email, and mail.
- Provide first-line customer support with a general understanding of the Chunc product portfolio.
- Process quotes, orders, and coordinate bespoke modifications with production, shipping, and accounts teams.
- Schedule and coordinate customer Rental Chair service.
- Liaise with hospitals and private clients for Rental and FOL equipment collection.
- Drive customer order workflows, maintain records, and support warranty follow-ups and issue resolution.
- Assist field-based Seating Specialists and Distributor network with sales administration.
- Maintain through, accurate and up-to-date filing system.
- Ensure professional communication standards internally and externally
- Free refreshments (tea and coffee).
- Opportunity for company bonuses.
- Cost of living reviews carried out annually by the Directors.
- 20 days holiday plus bank holidays and your birthday off (to be taken any time in the year).
- Long service holiday accrual scheme where you gain 1 extra holiday day per year from 5-10 years’ service up to a maximum of 26 days.
- Life Insurance Scheme – 3x annual salary.
- Health and Wellbeing programme
- Employee Assistance Programme
We have a positive, professional and welcoming environment; you will have the opportunity to work within a fully integrated multidisciplinary business.
We offer good job security and stability with career development opportunities for the right candidate.
Due to the nature of the business being a manufacturing environment, working from home arrangements are not available.
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