Join a leading independent technology and services provider as a 2nd Line Support - On-site.
Job Overview
Role: Technician 2 (2nd Line Support-Onsite)
Location: Heanor
Contract: 07-Sep-2026 to 30-Aug-2027
Pay Rates
PAYE Basic Rate: £14.90/hour
Hours: 37.5 hours a week. Monday - Friday.
Time: 9:00 AM - 5:30 PM
Key Responsibilities
- Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
- Perform a range of technical work activities either remotely or at the customer site to meet business and customer requirements, including device imaging, IMAC support.
- Knowledge of standard software: Windows Office, O365, Google Suite
- Manage incidents and request tickets via an assigned queue in the customer's ITSM system (BMC Remedy)
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures.
- Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
- Provide customer service to internal and external customers to ensure a consistent experience.
- Ability to adapt quickly to dynamic team environments to maintain consistent, effective contribution.
- Embrace and support the client's mission and core values.
- Able to follow instructions and procedures
- Proven experience in an IT Desktop Service environment.
- Uses information systems, technology functions and applications in line with IT industry standards as appropriate for the role
- Demonstrates an organised approach to work.
- Demonstrates customer service abilities
- Good interpersonal skills, basic literacy and numeracy skills
- Demonstrates awareness of health and safety at work.
- Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.
- A valid driving licence is required as the role may require some travel.
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Technician 2 in Heanor employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
