Head of Patient Safety | Croydon Health Services NHS Trust

Make a Difference Where Safety Matters Most

We are seeking an exceptional and experienced leader to join our Quality and Patient Safety Team as our new Head of Patient Safety. This is an exciting opportunity for a highly motivated healthcare professional to lead the strategic development and operational delivery of patient safety across our organisation. Reporting to the Associate Director of Quality, you will play a pivotal role in ensuring that patient safety is at the heart of everything we do, driving continuous improvement, learning from incidents, and embedding a culture of openness, transparency and excellence.

As Head of Patient Safety, you will lead the Trust's patient safety agenda, supporting the implementation of the NHS Patient Safety Strategy and Patient Safety Incident Response Framework (PSIRF), whilst working collaboratively with clinical and operational leaders to improve outcomes for patients, families and staff.

Main duties include:

• Leading the Trust's patient safety team and the patient safety agenda by overseeing incident management and investigation.
• Embedding PSIRF and promoting a learning culture.
• Delivering patient safety training and driving continuous quality improvement to improve outcomes for patients and families.

Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. We employ around 4,100 staff serving a diverse population of over 360,000 people. Our main site, Croydon University Hospital, is one of the busiest in London.

The post holder will be responsible for:

• Acting as a designated Patient Safety Specialist.
• Promoting a proactive, positive, evidenced-based and Trust wide approach to gathering and acting upon patient safety and quality of care information.
• Ensuring that staff, people who use our services, their families, carers and others receive a response to incidents, which is efficient, effective and insightful of the impact across all aspects of trust business.
• Ensuring progress against the Patient Safety Strategy and embedding the Patient Safety Incident Response Framework.
• Facilitating a culture that improves quality through leading and managing all aspects of the Trust’s Patient Safety procedures, including CAS Alerts, Quality Alerts, and the reporting and management of incidents, including never events and Patient Safety Investigations in line with current Government Legislation, Regulations, Policy Guidance and good practice.
• Ensuring the timely and effective investigation of incidents and complex complaints, ensuring that regulatory duties toward duty of candour are completed, family concerns are included with terms of reference and supporting the review of the report via an internal expert panel.
• Informing and advising the Chief Executive, Trust Board, Governors and partners on all aspects relating to patient safety, including timeliness and responsiveness of incident reporting and management and recommended action for practice development.

This advert closes on Thursday 13 Aug 2026.