Join a leading UK technology and technology services provider as an
Job Overview
We are seeking a motivated and detail-oriented Technical Operative 2 to join the Maintenance Service Centre in Hatfield. The role involves supporting the full lifecycle of IT equipment, including testing, configuration, diagnostics, repairs, asset management, and customer deployments. The successful candidate will work in a fast-paced environment while maintaining high standards of quality, accuracy, and customer service.
Location
Hatfield AL10 9TW
Rate
An hourly rate, in-scope IR35, of £15.99 (PAYE) OR £20.75 per hour (via a Hays Approved Umbrella Company).
Hours
Monday to Friday (07:00 - 15:00)
Key Responsibilities
- Troubleshooting incidents, software and hardware
- Resolution of software and hardware issues (laptop, desktop, mobile devices)
- Installation of spare parts and configuration of laptops, desktops and Tablets
- Organising, analysing and handling of tickets in the company computing system.
- Preparing new and repaired hardware
- Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP.
- Escalating any potential customer SLA impacts to the relevant teams.
- Staging laptops and PCs with pre-defined builds
- General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
- Assistance in specific tasks where prompt investigation and resolution are required.
- Maintaining a functional and accurate location system to ensure precise asset management.
- 6S Implementation and ongoing maintenance into the workshop
- Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA's is essential.
- Must be able to work on their own initiatives and prioritise workloads.
Key Requirements
Hands-on Repair and configuration experience is must.
Willing to go through SC Clearance.
Additional Information
Interview Process
In Person / Teams
#J-18808-Ljbffr
IT Configuration & Repair Technician in Hatfield employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
