At a Glance
- Tasks: Be the friendly face of our veterinary hospital, providing exceptional client service and support.
- Company: Join the Royal Veterinary College, a compassionate and collaborative team.
- Benefits: Enjoy a competitive salary, pension, free gym access, and family-friendly policies.
- Other info: Part-time role with excellent career growth opportunities and a vibrant workplace.
- Why this job: Make a real difference in clients' lives while working in a supportive environment.
- Qualifications: Experience in client services and strong organisational skills are essential.
The predicted salary is between 29329 - 31930 £ per year.
We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital. This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.
Key Responsibilities
- Greeting clients and providing a warm, welcoming experience
- Handling and accurately processing client and patient information
- Identifying and resolving discrepancies quickly and efficiently
- Dealing with incoming calls and emails
- Processing card and cash payments
- Ensuring consents completed, relevant deposits/insurance documents taken at time of patient admission
- Closing patient files, ensuring payment taken at time of discharge
- Processing and sending insurance claims in a timely and accurate manner
- Liaising with clinical, non-clinical, and other internal departments
This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.
Benefits and Reward Package
- Competitive and attractive pension package
- A range of family friendly policies, including adoption, maternity and paternity pay and leave
- On site café and restaurant
- Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
- Cycle to work scheme
- Free mini-bus service to and from Potters Bar station and Hawkshead Campus
Company: The Royal Veterinary College
Salary: £29,329 - £31,930
Hours: Part-time
Location: Hatfield, AL9 7TA
Working pattern: On-site
Job type: Permanent
Posting date: 17 Aug 2026
Closing date: 7 Sept 2026
Proud member of the Disability Confident employer scheme
About Disability Confident: Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Client Services Coordinator (Front of House - Accounts) in Hatfield employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator (Front of House - Accounts) in Hatfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Allscreens Nationwide Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Allscreens Nationwide Ltd and let us see your personality shine through!
We think you need these skills to ace Client Services Coordinator (Front of House - Accounts) in Hatfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Allscreens Nationwide Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Allscreens Nationwide Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Allscreens Nationwide Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Allscreens Nationwide Ltd will surely appreciate.
