At a Glance
- Tasks: Support residents and maintain a safe, welcoming environment while delivering excellent customer service.
- Company: Join a supportive organisation making a real difference in the community.
- Benefits: Gain valuable experience in housing support with opportunities for personal growth.
- Other info: Flexible working hours and a dynamic team environment await you.
- Why this job: Make a positive impact on people's lives while developing essential skills.
- Qualifications: Experience in housing, customer service, and strong communication skills required.
The predicted salary is between 32330 - 39514 £ per year.
Morgan Hunt is currently recruiting for an experienced Housing Support Assistant to work with our client based in Uxbridge.
This is a fantastic opportunity to join a supportive organization and make a real difference within the community by helping tenants sustain their tenancies and build independent living skills.
- Housing & Support Assistant
- Position type - Temporary - to - Permanent
About the Role
We are looking for a proactive and customer-focused
Housing & Support Assistant to join a supported housing service in Uxbridge.
You will be the first point of contact for residents and visitors, providing excellent customer service while helping to maintain a safe, welcoming, and well-managed environment.
This is a varied role combining reception, administration, housing support, and health & safety responsibilities.
Key Responsibilities
- Act as the first point of contact for residents, visitors, contractors, and external agencies.
- Deliver excellent customer service and respond to enquiries professionally.
- Carry out reception duties, including answering calls, managing emails and post, processing payments, and reporting repairs.
- Welcome new residents and assist with sign-ins, move-ins, and general enquiries.
- Conduct regular health & safety, security, and wellbeing checks throughout the building.
- Monitor and report maintenance issues, anti-social behaviour, incidents, and safeguarding concerns.
- Maintain accurate records, update internal systems, and complete incident reports.
- Support residents by providing information, guidance, and signposting to relevant services where appropriate.
- Liaise with contractors and internal teams to ensure repairs and maintenance are completed efficiently.
- Assist in maintaining a clean, safe, and secure environment for residents and visitors.
- Work collaboratively with colleagues to deliver a high-quality housing and support service.
Requirements
- Previous experience in housing, supported living, reception, administration, or customer service.
- Excellent communication, interpersonal, and organisational skills.
- Ability to remain calm under pressure and deal with challenging situations professionally.
- Good IT skills and experience maintaining accurate records.
- Flexible to work a rota, including weekdays and weekends.
- Right to work in the UK. A satisfactory DBS check will be required
Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
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Housing and Support Assistant-Harrow employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Support Assistant-Harrow
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Allscreens Nationwide Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Allscreens Nationwide Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Allscreens Nationwide Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Allscreens Nationwide Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing and Support Assistant-Harrow
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Allscreens Nationwide Ltd:Before hitting send, make sure to tailor your application specifically to Allscreens Nationwide Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
