At a Glance
- Tasks: Engage with residents, manage enquiries, and create a vibrant community atmosphere.
- Company: Join urbanbubble, a leading property managing agent redefining community living.
- Benefits: Enjoy enhanced leave, family-friendly policies, and support for personal growth.
- Other info: Flexible night shifts with opportunities for career development.
- Why this job: Be the friendly face of our co-living space and make a real difference.
- Qualifications: Customer service experience and a passion for meeting new people.
The predicted salary is between 18900 - 23100 £ per year.
The role: You will act as a face of our co-living building based in Harrow, and play a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home, and with the rest of the team, help shape a vibrant culture within the building. While this role is focused on service delivery, we want our service to feel human and informal, so we’re looking for candidates that genuinely enjoy meeting new people. This role is 8pm – 8am on a 4 on, 4 off shift pattern.
Duties will include:
- Meeting and greeting residents and any visitors
- Welcoming new residents and preparing new resident packs
- Manage and respond to general enquiries via phone, email and other channels
- Key and parcel management
- Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
- Co-ordinate, instruct and allow access for services to the development
- Record, monitor and respond to any resident feedback
- Manage booking of meetings and event spaces for residents and external guests
- Clear and concise handover to day team arriving on shift
- Conduct daily building walks and monitor CCTV
The ideal candidate will have:
- Experience in a customer-facing service role, but front desk or concierge experience is not necessary
- Night shift experience (preferred)
- Exceptional customer service skills and a natural people person who can quickly build rapport
- High organised and ability to make decisions under pressure
- Excellent communication and listening skills
- High level of attention to detail
- Confident with IT software and systems
What do we offer?
We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, cash plan, study support and much more. We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say – interested?
urbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the application process.
Community Host - Night in Harrow employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host - Night in Harrow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Allscreens Nationwide Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Allscreens Nationwide Ltd
Don't be shy about reaching out to Allscreens Nationwide Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Community Host - Night in Harrow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Allscreens Nationwide Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
