At a Glance
- Tasks: Provide top-notch customer support in French and English, resolving issues and managing after-sales requests.
- Company: Join a growing team focused on delivering exceptional customer experiences.
- Benefits: Enjoy a competitive salary, 23 days holiday, training programmes, and a discretionary bonus.
- Other info: Flexible working with one day remote, plus opportunities for career growth.
- Why this job: Make a real impact by strengthening customer relationships and being part of a supportive team.
- Qualifications: Fluency in French and experience in customer service are essential.
The predicted salary is between 24750 - 30250 £ per year.
- French Speaking Customer Service and After Sales Support
- Job Title: French Speaking Customer Service & After-Sales Support
- Location: Hailsham (1 day per week remote working)
- Working hours: 8:00am to 4:00pm/ Monday to Friday
- Job type: Full time / Permanent
I'm looking for a friendly, customer-focused and fluent French-speaking Customer Service & After-Sales Care Representative to join a growing team and play a key role in delivering an exceptional customer experience.
In this role, you'll be the first point of contact for French-speaking customers, building strong relationships and ensuring they receive professional, responsive and personalised support at every stage of their journey.
You'll handle customer enquiries, resolve issues efficiently, manage after-sales requests and ensure every customer feels valued and well supported.
I'm looking for someone who is confident communicating in French, genuinely enjoys helping people, and takes ownership of problems from start to finish.
You'll need a proactive and solutions-focused approach, excellent attention to detail, and the ability to remain calm and professional when dealing with challenging situations.
This is a great opportunity for someone who wants to make a real impact, strengthen customer relationships and become a valued part of a customer-focused team.
Key Responsibilities
- Provide professional customer support via phone, email, in French and English.
- Respond promptly to customer enquiries regarding orders, deliveries, returns, warranties, and services.
- Handle after-sales support including returns, exchanges, refunds and warranty claims.
- Investigate and resolve customer complaints while maintaining a high level of customer satisfaction.
- Liaise with internal departments such as logistics, warehouse, sales, and technical support to resolve customer issues.
- Maintain accurate customer records.
- Follow up with customers to ensure issues have been fully resolved.
- Run weekly reports for our key customer's accounts.
- Meet individual and team service level agreements (SLAs) and key performance indicators (KPIs).
- Support promotional campaigns and product launches where required.
Requirements
- Fluency in French (spoken and written) and good level of English.
- Previous experience in customer service or after-sales support is essential.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Good organisational and time management skills.
- Proficiency with Microsoft Office (Excel, Word, Outlook, etc.).
- Discretionary company bonus
- 23 days holiday entitlement (additional one day of paid volunteering leave per annum)
- Long Service Bonus & Holiday Award: Eligible to receive a cash bonus and extra annual
- Free onsite parking
- Training and development programmes
- #J-18808-Ljbffr
French Speaking Customer Service and After Sales Support in Hailsham employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Customer Service and After Sales Support in Hailsham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French Speaking Customer Service and After Sales Support in Hailsham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
