At a Glance
- Tasks: Lead a team to support residents in accessing financial assistance and reduce poverty.
- Company: Join East Lothian Council, dedicated to making a difference in the community.
- Benefits: Flexible working hours, home/hybrid options, and a supportive work environment.
- Other info: Internal applicants only; great opportunity for current employees to advance.
- Why this job: Make a real impact by helping others while developing your leadership skills.
- Qualifications: HNC/SVQ Level 3 or equivalent, with experience in customer service and team support.
The predicted salary is between 29096 - 35562 £ per year.
Starting and finishing times are flexible, and flexi time is applicable. To start 1st October 2026. We are looking for an experienced and motivated Senior Financial Support Officer to help lead our Financial Support Team and support East Lothian residents to access the financial assistance they are entitled to. This is a rewarding opportunity to combine leadership, technical expertise and customer focus in a role that directly contributes to reducing poverty and inequality across our communities.
About the Role
You will support the Team Leader in managing a high-performing team responsible for the accurate and timely administration of:
- Discretionary Housing Payments
You will provide guidance, coaching and support to colleagues, ensure compliance with legislation and regulations, and help deliver an efficient, customer-focused service that protects both residents and the Council's financial interests.
About You
You will have:
- HNC, SVQ Level 3 or equivalent relevant qualification or experience.
- Experience in a customer-focused environment.
- Experience supporting, coaching or developing staff.
- Knowledge of social security and welfare-related legislation.
- Excellent communication, organisational and problem-solving skills.
- The ability to manage competing priorities in a fast-paced environment.
- A commitment to delivering excellent customer service and continuous improvement.
Ideally, you will also have experience in a Revenues, Benefits, Welfare Advice, Money Advice or Local Government environment and hold a relevant professional qualification such as IRRV or CMI.
Why Join Us?
At East Lothian Council, you'll be part of a team that is:
- Committed to Improvement
- Supportive and Collaborative
- Focused on Making a Difference
If you're passionate about helping people, leading others and delivering excellent public services, we'd like to hear from you.
Home / Hybrid Working Consideration
Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies. Home or Hybrid working options can be discussed with candidates invited for interview.
Job Requirements
- HNC/SVQ Level 3 or equivalent level of knowledge e.g. IRRV, Accountancy and/or relevant working experience.
- A full current driving licence is desirable for this post.
- This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network.
Please note: If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check.
Additional Information
For additional East Lothian Council employment information please visit www.eastlothian.gov.uk/nonteachinginfo. If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team. If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk.
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