At a Glance
- Tasks: Welcome customers, manage vehicle services, and ensure top-notch customer satisfaction.
- Company: Join a premium main dealership with a focus on aftersales excellence.
- Benefits: Earn up to £42,000 with bonuses, enjoy structured hours, and great employee perks.
- Other info: Work in a supportive team with a focus on professionalism and quality.
- Why this job: Kickstart your career in a dynamic environment with clear progression opportunities.
- Qualifications: Experience in customer service and a passion for the automotive industry.
The predicted salary is between 32400 - 39600 £ per year.
We are currently recruiting on behalf of our client for a Service Advisor in Guildford, Surrey. This role offers excellent earning potential, structured working hours, and long-term career development in a premium main dealership aftersales environment.
Benefits of the Service Advisor:
- Basic salary £34,000 per year with bonus potential and an OTE of up to £42,000 (dependent on performance)
- Monday to Friday hours 08:00–18:00, plus Saturday rota shifts
- Clear career development and progression within the aftersales department
- Company pension and life insurance
- Employee discount and referral programme
- Cycle to work scheme and store discount
- Sick pay and additional colleague benefits
Duties of the Service Advisor:
- Welcome customers and confirm vehicle requirements, taking full responsibility for the vehicle during the visit
- Plan and schedule work to support workshop capacity and meet customer expectations
- Monitor the flow of work into the workshop, liaising with workshop control to keep jobs on time
- Raise, process, and complete repair orders in line with established guidelines and standards
- Keep customers updated on changes, including costs and expected completion times/dates
- Manage accurate and timely invoicing, ensuring job extensions are properly authorised and recorded
- Oversee vehicle presentation, including washing and vacuuming before handover
- Complete thorough vehicle handover, explaining invoices clearly and advising on future requirements
- Handle subcontracted repairs to ensure quality standards are met
- Manage warranty and goodwill authorisations in accordance with manufacturer guidelines
- Maintain excellent housekeeping and support a safe working environment across front and back of house service areas
Requirements of the Service Advisor:
- Proven experience in an aftersales environment; customer-facing service support experience required
- Demonstrable track record of maximising workshop profitability through service scheduling and service sales
- Confident communication skills, able to build rapport and manage expectations
- Immaculate personal presentation and professionalism aligned with a premium brand
- Full UK driving licence
Service Advisor in Guildford employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
